We are seeking an experienced
Telecommunications Architect / Engineer to provide senior-level engineering, administration, troubleshooting, and support for a large, distributed on-premises Avaya telecommunications environment.
The environment includes VoIP, digital, and analog telephony, multiple core PBX systems, media gateways, SIP connectivity, messaging, call recording, workforce optimization, E911, and other integrated telecommunications applications.
This position is expected to operate on an approximately 50% remote / 50% on-site hybrid schedule. There will be an on-call rotation.
Primary Responsibilities- Install, configure, administer, troubleshoot, upgrade, and support on-premises Avaya Aura servers and applications.
- Troubleshoot complex voice, SIP, server, application, gateway, and network-related issues.
- Plan and perform system upgrades, patches, migrations, and maintenance activities.
- Troubleshoot SIP signaling, RTP/media, call routing, voice quality, trunking, endpoint registration, and interoperability issues.
- Support Avaya media gateways, analog and digital interfaces, VoIP endpoints, and carrier connectivity.
- Troubleshoot integrations between Avaya systems and third-party telecommunications applications.
- Perform root-cause analysis of recurring or complex system issues.
- Provide advanced technical support and guidance to other telecommunications team members.
- Work with network, server, security, carrier, and vendor teams to resolve complex technical issues.
- Maintain technical documentation, system diagrams, configurations, and operating procedures.
- Assist with system architecture, capacity planning, disaster recovery, lifecycle planning, and telecommunications modernization efforts.
Candidates whose experience is primarily limited to phone installations, station programming, moves/adds/changes, help desk support, cloud-hosted phone systems, or endpoint support will not be a fit for this position.
Required Skills and Experience Candidates should have significant hands-on experience supporting enterprise Avaya telecommunications systems, including:
- Avaya Aura Communication Manager
- Avaya System Manager
- Avaya Session Manager
- Avaya Session Border Controller for Enterprise
- Avaya Aura Messaging
- Avaya Aura Application Enablement Services
- Avaya Call Management System
- Avaya G450 and G650 Media Gateways
- SIP trunking and enterprise VoIP
- Analog and digital telecommunications technologies
- Enterprise networking and TCP/IP
- VLANs, QoS, DNS, DHCP, routing, NAT, and firewalls
- Linux-based server administration
- Virtual server environments
- SIP and RTP troubleshooting
- System logs, traces, packet captures, and diagnostic tools
- Application and server upgrades and migrations
Preferred Qualifications- Extensive experience supporting large, distributed enterprise Avaya environments.
- Strong troubleshooting and root-cause analysis skills.
- Experience integrating telecommunications systems with third-party applications.
- Experience with VMware or similar virtualization platforms.
- Strong understanding of voice networking, SIP, Clients, gateways, carriers, and PSTN connectivity.
- Ability to independently manage complex technical issues and projects.
- Strong documentation and communication skills.
- Avaya, networking, VMware, Linux.
Work Arrangement Approximately 50% remote / 50% on-site / on-call
On-site work will be required for team interaction, system implementations, hardware-related issues, troubleshooting, upgrades, maintenance, and other activities requiring physical access to telecommunications infrastructure.
Some maintenance, upgrades, or critical incident response will require work outside normal business hours. There is an on-call rotation.