Telecommunication Operator I C1, Telecommunication Operator I/cert C1C
Salary
$50,668.80 - $57,408.00 Annually
Location
Albuquerque, NM
Job Type
Full Time
Job Number
2700087
Department
Police
Division
PD-Communication Svcs
Opening Date
07/24/2026
Closing Date
Continuous
Bargaining Unit
CL
Position Summary
Answer incoming emergency and non-emergency calls using a multi-line phone system; screen, evaluate, provide assistance, coordinate and disseminate critical information via specialized computer and communication systems, and/or refer calls to the appropriate person/department; perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy and swift response times; work in a team setting while receiving training and coaching from various sources; complete NCIC checks and perform other technical tasks related to the assigned area of responsibility.
This is a safety sensitive position subject to random drug/alcohol testing.
Telecommunication Operator I C1 (Non-Certified)
$24.36 - $25.60 Hourly
Telecommunication Operator I C1C (Certified) Possess a valid New Mexico Department of Public Safety Telecommunicator Certification
$26.36 - $27.60 Hourly
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
High school diploma or GED; and
Combination of two (2) years of data entry, multi-line phone or customer service experience.
Processing public service calls in a law enforcement, open space or fire agency is preferred.
ADDITIONAL REQUIREMENTS:
Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: Americas Job Center of ABQ, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Americas Job Center of Rio Rancho, 4061 Ridge Rock Rd, Rio Rancho, NM 87124.
Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.
Must pass CritiCall computer-based assessment.
Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
Possession of National Incident Management System (NIMS) Certification preferred.
Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire.
One (1) year probationary period is required for this position.
For Telecommunication Operator I C1 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.
For Telecommunication Operator I C1C (Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification.
Please click here for more information before applying.
Working Conditions
Environmental:
24/7 emergency dispatch center operation setting; secure indoor environment, exposure to computer screens; frequent exposure to noise levels which may cause distractions; work in confined spaces, irregular work hours and shifts.
Physical:
Essential and supplemental functions may require maintaining physical conditions necessary for sitting long periods of time and working on routine, emergency situations under stressful conditions; light lifting; bending, stooping, kneeling, twisting, turning, squatting, walking and pushing; extensive use of computer keyboard, mouse and monitor.
Total Rewards. Total You.
The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!
Paid holidays? Check
Paid parental leave? Check
Paid birthdays off? Check
Vacation and sick leave starting Day 1? Check and check
Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.
Total Rewards - City of Albuquerque
Fire Department
Albuquerque Police Department
01
Are you able to work odd days off and shift work and possible extension of shift hours, at times with short notice?
02
Do you possess experience in receiving and processing public service calls in a law enforcement or fire agency?
03
Do you possess experience working with National Crime Information Computer (NCIC)?
04
Do you possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM?
05
Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).
06
Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.
Required Question
Employer City of Albuquerque
Address 400 Marquette N.W.
Albuquerque, New Mexico, 87103
Phone 505 768-3700
Website http://CABQ.GOV