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Telecommunications Jobs in Saint Louis, MO

Telecommunications Analyst II

Abacus Service Corporation
  • St. Louis, MO
  • Instant Apply
4 days ago

Job Description

Telecommunications Analyst II

Job Code
A0909N		 FLSA Status
Exempt
Compensation Grade
30
Job Title
Reports To:
Senior Director, BSD Technology Infrastructure
Positions Supervised: N/A
Division: Administration
Department: Information Technology
Safety Sensitive : No
Location : Headquarters
Time Type
Full-Time
Non-Revenue Vehicle Eligible
No
Job Summary
The Telecommunications Analyst II is responsible for developing, maintaining, and supporting technology and telecommunications systems that enhance the efficiency and effectiveness of Bi-State Development's core business operations.
Job Responsibilities
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
  • Analyzes communication needs across business units and recommends appropriate telecommunications solutions.
  • Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems.
  • Maintains call center configurations including holiday schedules, Interactive Voice Response (IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes.
  • Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity.
  • Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed.
  • Produces confidential voice and data management reports, including system availability and usage metrics.
  • Tests, evaluates, and recommends replacement communications equipment.
  • Responds to user inquiries and service requests, documenting work through the ticketing system.
  • Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary.
Knowledge, Skills, and Abilities
May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.
  • Experience supporting Cisco Call Manager and enterprise VoIP platforms.
  • Knowledge of SIP trunking and voice network integration (preferred).
  • Experience with Cisco Jabber and Cisco Finesse applications.
  • Familiarity with 66-block cross-connects and structured cabling systems.
  • Experience integrating phone systems with door/gate badge access systems.
  • Skilled in toning and tracing telecommunications cabling.
  • Proven ability to analyze, troubleshoot, and resolve voice and data communication failures.
  • Ability to troubleshoot traffic from external vendors through cube routers.
  • Ability to configure and support voice gateways and related telecommunications equipment.
  • Experience working with outside vendors to diagnose and resolve phone system issues.
  • Ability to assess business communication needs and recommend appropriate technical solutions.
  • Ability to manage inventory of communications equipment, supplies, and tools.
  • Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008 2019).
  • Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff.
  • Excellent verbal and written communication skills with diverse audiences and technical skill levels.
  • Ability to collaborate as part of cross-functional technical and professional teams.
  • Demonstrated ability to work independently, prioritize tasks, maintain schedules, and adapt in challenging situations.
Required Qualifications
An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
Education Requirements
Min/Preferred Education Level Description
Minimum 4 Year / Bachelors Degree Telecommunications or related field; equivalent experience will be considered.
Years of Experience
Minimum Years of Experience Comment
3 Minimum of (3) three years of telecom/infrastructure experience.
Certifications & Licenses
  • Cisco and related telecommunications certifications preferred.
Work Environment
Environmental or atmospheric conditions commonly associated with the performance of this job's functions.
Work Environment Classification
On-Site
Work Environment
  • Primarily an office or remote setting with desk-based computer work.
  • Frequent use of multiple monitors, network systems, and technical software.
  • May require occasional visits to data centers, telecom sites, or equipment rooms.
  • Possible exposure to noise, cooling systems, and confined spaces in server or network facilities.
  • Work may include on-call duties or extended hours during network outages or emergencies.
Physical Abilities
The physical demands described below are representative of those that must be met by an employee to perform this job's essential functions.
  • Ability to sit and work at a computer for long periods
  • Manual dexterity to handle cables, routers, or other telecom equipment occasionally
  • Good vision for reading network diagrams, data, and technical documents
  • Clear hearing and speaking ability for phone-based troubleshooting and communication
  • Ability to walk through facilities or perform site visits when required
  • Occasional ability to lift and move light equipment (typically under 25 50 lbs.)
  • Stamina to work extended hours during outages or emergency support situations

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.

Numbers & Facts

LocationSt. Louis, MO

Skills

  • Analysis Skillsunmatched
  • BSD (Berkeley Software Distribution) Unix Operating Systemunmatched
  • Business Analysisunmatched
  • Business Operationsunmatched
  • Business Skillsunmatched
  • Call Centersunmatched
  • Call Routingunmatched
  • Cisco Unified Communications Manager (CUCM)unmatched
  • Communication Skillsunmatched
  • Computer Networksunmatched
  • Cross-Functionalunmatched
  • Customer Support/Serviceunmatched
  • Data Managementunmatched
  • Documentationunmatched
  • Equipment Replacementunmatched
  • Establish Prioritiesunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Interpersonal Skillsunmatched
  • Inventory Managementunmatched
  • Manual Dexterityunmatched
  • Metricsunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Operating Systemunmatched
  • Needs Assessmentunmatched
  • Network Connectivityunmatched
  • Network Integrationunmatched
  • Network Monitoringunmatched
  • Network Operations Centerunmatched
  • Network Routersunmatched
  • Network System Softwareunmatched
  • On Callunmatched
  • Operating Systemsunmatched
  • Physical Demandsunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • SIP (Session Initiation Protocol)unmatched
  • Speech Technologyunmatched
  • System Integration (SI)unmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Telecommunicationsunmatched
  • Telecommunications Equipmentunmatched
  • Telephone Skillsunmatched
  • Telephonyunmatched
  • Testingunmatched
  • VoIP (Voice over IP)unmatched
  • Voice Response Systemsunmatched
  • Windows Server 2008 R2unmatched
  • Writing Skillsunmatched

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