Telecommunications / IT Technician

Telecom & IT Field Technician

Location: Pittsburgh, PA and surrounding Tri-State area

Schedule: Primarily 9:00 AM 5:00 PM (varies by customer needs)

On-Call: Every 34 weeks (minimal call-outs)

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About Alpha Scanlon

Alpha Scanlon is a Pittsburgh-based technology services company with over 35 years of experience in telecom, IT, cabling, surveillance, access control, and carrier services. We proudly serve municipalities, first responders, schools, healthcare, manufacturing, and commercial clients across Western PA, Eastern OH, WV, and MD. Our team delivers 24/7/365 support with a focus on professionalism, pride, and performance.

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Position Overview

We are seeking a Telecom & IT Field Technician to join our growing team. The ideal candidate is versatile, punctual, and comfortable working both independently and as part of a team. This role involves installing and servicing telecom systems (hosted and premise-based), cabling infrastructure, carrier services, and network equipment (switches, firewalls, PCs) for a wide range of customers.

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Responsibilities

Install, program, and service hosted and premise-based telecom systems

Perform cabling installations (voice, data, and fiber)

Deploy and maintain carrier service connections (SIP, VoIP, broadband, PIAB ,etc.)

Configure and troubleshoot network equipment (switches, firewalls, PCs)

Conduct site surveys, document work, and ensure compliance with standards

Provide exceptional customer service while representing Alpha Scanlon

Participate in rotating on-call schedule (every 3 to 4 weeks, minimal calls)

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Requirements

Reliable vehicle and clean driving record (travel to customer sites required)

Punctuality and ability to adapt to varying customer schedules

Comfortable working on ladders and manufacturing lifts

Must have basic hand tools and standard telecom tools

Experience with telecom and IT systems strongly preferred

Ability to read wiring diagrams and follow installation standards