Telecommunications Programmer/Sys Analyst

Develops telecommunications solutions to address user needs. Interfaces with users to define needs. Assists in the design, development and testing of communications and software interface programs. Usually involved in the implementation and testing of projects.

Functions as task lead providing guidance and training for less experienced technicians. Assists Audio Visual Center Support technicians as required.

Provides both NIPR and SIPR A/V and IT related support for conferences upon review and approval by both the COR/NCOIC and the Program Manager.

Provides technical support in network and A/V systems operation and maintenance.

Provides conference support service through the completion of the event, provide training on equipment, configuration of user log-on routines, maintenance of workstations, and associated peripherals.

Troubleshoots connection issues and interacts with DISA and 502 CS to help identify and determine appropriate fix actions.

Works in collaboration with customer and other agencies to produce simple video products. Utilizes video editing software to format video for DVD distribution or uploading to a website for viewing.

Operates simple digital video effects equipment, cameras, hard disk video recorders, and audio mixers; sets up and adjusts lighting equipment; Adjusts audio equipment to include assorted microphones.

- Provides basic troubleshooting of video, audio, and lighting equipment; performs routine equipment maintenance; makes recommendations to the department for software and equipment purchases.

- Consults with the base communications squadron and other DOD/Air Force Agencies as deemed necessary to coordinate associated requirements and activities.

- Interacts with other personnel from various disciplines. Aids and guidance to associate, assist and support staff as directed. Reports progress and problems to senior technical staff as needed. Supervises AV Cell Technicians.

Minimum Experience/ Requirements

• Five (5) years’ direct experience working with military personnel providing A/V conference support.
• Five (5) years’ knowledge of Polycom/Cisco/Tandberg video components & systems
• Five (5) years’ knowledge of computer hardware and A/V equipment.
• Candidate shall have SECRET clearance.

Estimated Workload

• Provides on-site support for approximately 10 large events/conferences per year (100-350 attendees and/or greater than week duration) and 50 small events/ conferences per year (less than 100 attendees and/or less than 1 week).
• Provides operational support and troubleshooting as required of VTC and TC equipment for ten (10) large conference rooms, five (5) small conference rooms, seven (7) small huddle rooms, six (6) offices supporting approximately 6,500 VTC and TC hours per year.
• Responsible for scheduling approximately 700 VTCs annually at JBSA Lackland; approximately 100 VTCs at AFCEC Tyndall.