Job Summary:
The ISP Technician II is a senior-level telecommunications professional responsible for the installation, integration, maintenance, troubleshooting, and repair of telecommunications and network infrastructure. This position performs advanced field work supporting wireless and wireline network environments, including routers, switches, basebands, upconverters, power plants, backup power systems, batteries, generators, and associated telecommunications equipment. The ISP Technician II provides technical leadership in the field, ensures work is completed safely and efficiently, and serves as a subject matter expert for network, electrical, and site infrastructure systems. Holds certifications in climbing/rescue, rigging, PPE usage, and specialized equipment operations.
Primary Responsibilities:
- Install, commission, troubleshoot, and maintain telecommunications network infrastructure, including routers, switches, baseband units, upconverters, RF equipment, and transport systems.
- Perform advanced installation, integration, testing, and maintenance activities for wireless and wireline telecommunications networks.
- Install, troubleshoot, and maintain AC and DC electrical systems supporting telecommunications facilities and network infrastructure.
- Install, inspect, and maintain telecom power systems, including power plants, rectifiers, battery backup systems, generators, power distribution equipment, and associated site infrastructure.
- Perform equipment integrations, alarm verification, software upgrades, and system turn-up activities to ensure network reliability and performance.
- Install and maintain grounding systems, surge protection equipment, Overvoltage Protection (OVP) devices, and site bonding infrastructure in accordance with industry standards.
- Lead and execute tower construction, maintenance, and upgrade activities, including antenna, coaxial cable, fiber optic, and microwave equipment installations.
- Conduct and supervise testing activities, including sweep testing, PIM testing, fiber testing, power system testing, and equipment commissioning.
- Troubleshoot network outages, equipment failures, and power-related issues utilizing test equipment, technical documentation, and manufacturer specifications.
- Serve as the point leader in the field, providing guidance and instruction to team members to ensure safety, quality, and productivity.
- Maintain OSHA regulations and company-specific EHS protocols, ensuring compliance with all safety requirements.
- Operate specialized tools and equipment, including hoists, test equipment, power meters, fiber testing equipment, and rigging systems.
- Interpret and validate construction drawings, RFDS packages, electrical schematics, one-line diagrams, and technical documentation to ensure project accuracy.
- Provide mentorship and on-the-job training to less experienced technicians, fostering technical development and promoting a collaborative team environment.
- Collaborate with Foremen, Project Managers, customers, and other stakeholders to address field challenges and ensure successful project execution.
Minimum Education and Experience:
- High school diploma or GED.
- 5+ years of telecommunications, network infrastructure, wireless, ISP, or related construction and maintenance experience.
- Experience supporting telecommunications network equipment, AC/DC power systems, and site infrastructure.
Preferred and Additional Eligibility Qualifications:
- OSHA 30 certification required.
- First Aid/AED/CPR certification required.
- Experience with routers, switches, basebands, upconverters, power plants, backup battery systems, generators, and wireless telecommunications equipment preferred.
- Ability to obtain all required certifications, including but not limited to:
- RF Awareness
- Competent Climber
- Competent Rescuer
- ANSI 10.48 Competent Rigger
- Fall Protection Awareness
- Crane Spotter/Signal Person
- Capstan Hoist Operator
- Equipment Manufacturer Certifications
Skills Required:
- Advanced knowledge of telecommunications infrastructure, wireless systems, and network equipment.
- Strong understanding of AC and DC electrical theory, power distribution systems, batteries, generators, rectifiers, and telecom power plants.
- Experience troubleshooting and maintaining routers, switches, basebands, RF equipment, backup power systems, and site infrastructure.
- Proficiency in fiber optic, coaxial, and network equipment installation, testing, and troubleshooting.
- Ability to read and interpret construction drawings, RF data sheets, electrical schematics, one-line diagrams, and technical documentation.
- Advanced troubleshooting and problem-solving skills related to network, electrical, and telecommunications systems.
- Proficiency using industry-standard testing equipment for telecommunications, network, fiber optic, and electrical systems.
- Strong leadership abilities to guide team members effectively during field operations.
- Clear communication skills to relay instructions, articulate project needs, and document work accurately.
- Ability to work independently and make sound technical decisions in dynamic field environments.
Direct/Indirect Supervisory Responsibility:
- Acts as a field leader and technical mentor for junior technicians and crew members.
Work Environment / Physical Demands / Travel Required:
- Ability to work in all weather conditions except for unsafe or extreme weather conditions.
- Ability and willingness to climb telecommunications structures exceeding 300 feet while carrying loads in excess of 50 pounds.
- Ability to work with energized AC and DC electrical systems following established safety procedures.
- Ability to lift, carry, and operate tools, equipment, batteries, generators, and telecommunications materials.
- Travel required up to 50% of the time.
AAP/EEO Statement
NextEdge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NextEdge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
NextEdge expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NextEdge employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Suggestion: If this role will support carrier network integrations (AT&T, Verizon, T-Mobile, Dish, etc.), I'd also add microwave, Nokia/Ericsson/Samsung equipment, and network commissioning experience to make it easier to attract experienced cell-site technicians.