Telecommunicator I
Salary
$24.48 - $29.73 Hourly
Location
Bradenton, FL
Job Type
Full-Time (Hourly)
Job Number
26-00419
Department
Public Safety
Opening Date
09/30/2026
Closing Date
10/30/2026 11:59 PM Eastern
General Information
Work Location: 2101 47th Terrace East, Bradenton, Florida 34203
Work Hours: The Emergency Communications Center is operated 24 hours a day, 7 days a week, you will be required to work shift work, which includes weekends and holidays. On a two-week rotating basis, the schedule is Monday, Tuesday, Friday Saturday Sunday. Then Wednesday and Thursday of the following week and shifts are two (2) twelve (12) hour shifts 7:00-19:00 (days) and 19:00-7:00 (nights).
Expected Starting Hourly Range: $24.48 - $27.10
This classification performs communications work in the operation of telephone, radio, and other related equipment in the 911 Emergency Communications Center. Work is performed in a high stress environment under direct supervision and involves primary responsibility for answering emergency calls and taking appropriate action.
Working Conditions
Indoor call center environment. Sitting for long periods of time, working on a computer and answering emergency telephone calls using a headset. Lifting equipment or supplies up to 25 pounds alone and up to 50 pounds with assistance. Position requires vision at or superior to the Department of Motor Vehicles (DMV) minimum requirements for vision, and hearing at or superior to the NENA minimum standards for hearing. Frequent high stress situations that may involve angry, frightened, or frustrated citizens. Regularly required to work other than normal business hours including nights, weekends, and holidays, as the Emergency Communications Center is open 24 hours per day, 7 days per week.
This is a safety-sensitive position. Employment and continued employment with Manatee County Government is contingent upon passing pre-employment and employment screenings identified in Section XX of the Personnel Policy, Rules, and Procedures Manual. An applicant/employee who fails to pass a drug/alcohol screening, shall be disqualified from employment in any class for a period of three (3) years.
Job Description
Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Quickly learns and applies knowledge of major County Landmarks, common areas (malls, shopping center, etc.) housing developments, mobile home parks, schools, churches, major employers, fire and EMS station locations, shelters, all major highways and arteries, street-grid number/naming conventions, and major anomalies to these; creates County maps outlining emergency service zones for Fire, EMS and Law Enforcement as training aids.
Quickly learns and applies applicable rules and regulations of the Federal Communications Commission (FCC).
Use of a headset while continually sitting at a computer terminal for long periods of time. Maintains concentration; operates keyboard and communications equipment in a rapid, accurate, and efficient manner. All of which may involve different tones and pitch levels.
Answers emergency 911 calls using the VESTA computer system. Takes appropriate action to obtain and verify callers address, identity, and the need of the caller. Determines correct response for Fire, EMA, Police, or any other agency response. Follow agencies SOP and protocols for all call types.
Uses Computer Aided Dispatch (CAD) for 911 call processing, verification of caller location and agency response determination. Build computer screens on CAD system for Fire, EMS and Police Dispatch. Provides critical information in "remarks" fields of CAD screen to assist responders. Must also prepare and use manual paper "cards" for use when CAD is inoperable.
Uses emergency medical, police and fire protocol software and/or flip cards to determine level and priority of medical, police and fire response. Keep compliance level up to standards set by the agency. Maintain bi- annual IAED certification along with updates on all protocols.
Comprehends and follows oral and written instructions; establishes and maintains effective working relationships with others; and accepts constructive directions from co-workers and supervisors when dealing in emergency and/or non-emergency situations.
Thinks and acts quickly, calmly, and accurately in emergency situations; communicates clearly and effectively in a concise and non-offensive manner, orally and in writing.
Performs other related work (including weather or other extreme emergency duties) as required.
Minimum Qualifications
High school graduate or equivalent. Equivalent combinations of education and experience may be considered.
Position requires a psychological examination and a medical examination to determine fitness for duty.
Note: Through pre-employment training and exercises, candidates must successfully complete H.I.P.A.A. certification.
Telecommunicator must successfully complete the following department-provided training/certification programs within specified time frames as required:
Note: all required certifications must remain current and active.
Veterans Preference
In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.
EEO/ADA Statement
Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.
Drug-Free Workplace
Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.
Emergency Response/Recovery Activities
All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
Full Time Positions
Employee Assistance Program (EAP):
Wellbeing Benefits:
Miscellaneous Benefits:
Paid Time Off:
Vacation Award: Applies to employees regularly scheduled to work 8 hours per day/40 hours per week.
Years of Service Vacation Days
0-5 16.25 days
6-10 19.50 days
11+ 22.75 days
Insurance:
Retirement:
Career Wellness:
Education Benefits:
Flexible Spending Account:
Permanent Part Time - Benefits
Employee Assistance Program (EAP):
Miscellaneous Benefits:
Paid Time Off:
per pay-period basis, any work schedule less that this will be earned on
a pro-rated basis
01
VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.
Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience.
Note: "See Resume" is not acceptable.
Identify all gaps not related to medical reasons.
02
If you are claiming Veterans Preference, please check category of eligibility
03
Which level of education have you achieved?
04
This position requires: - Emergency Medical Dispatch (EMD) certification within three months of hire - Emergency Fire Dispatch (EFD) certification within three months of hire - Emergency Police Dispatch (EPD) certification within three months of hire - National Incident Management Systems (NIMS) certifications within one year of hire - Introduction to Hazardous Materials certification within three months of hire - C.P.R certification within three months of hire - Emergency Telecommunicator (ETC) or equivalent within three months of hire - Complete Mandatory State Telecommunicator license within one year of hire - Must pass NCIC/FCIC criminal background check - Must complete F.B.I CJIS Security Awareness Training within six months of hire - Successful H.I.P.A.A. certification through pre-employment training and exercises - A psychological examination and a medical examination to determine fitness for duty
05
Employees holding this position must have a background allowing them to have regular access to secured areas of certain governmental facilities. Such employees may, due to policies of the Sheriff or Chief Circuit Judge, be subjected to independent background investigations which exceed those conducted by Manatee County. Do you understand and agree to this statement?
06
Which shift do you prefer? Shift(s) will include weekends/holidays.
07
Do you possess a valid Florida drivers license or have the ability to obtain one within 30 days of hire?
08
What previous roles have you held that you believe qualify you for this position?
Required Question
Employer Manatee County Government
Address 9000 Town Center Parkway
Lakewood Ranch, Florida, 34202
Phone (941) 748-4501 ext. 3865
(941) 742-5627
Website https://www.mymanatee.org
| Location | Bradenton, FL |
| Salary | $24.48–$29.73 Per Hour |
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