Telecommunicator II

Telecommunicator II

Salary

$18.53 - $28.74 Hourly

Location

Public Safety Building 155 Public Safety Way, Brevard, NC 28712, NC

Job Type

Full-Time

Job Number

00441

Department

Communications

Division

COMMUNICATIONS OPERATIONS

Opening Date

01/30/2026

FLSA

Non-Exempt

• Description
• Benefits
• Questions

About

Join Our Team - Be the Calm in the Chaos!

Are you ready to make a real difference in your community every single day? Were looking for a dedicated and experienced Telecommunicator II to join our fast-paced, mission-driven team. In this vital role, youll be the first point of contact in emergencies-providing critical support, clear communication, and calm leadership when it matters most.

As a Telecommunicator II, you will perform intermediate technical work receiving, classifying, processing, and dispatching emergency and non-emergency service calls using computer-aided dispatch (CAD) systems. This role also involves preparing and maintaining computerized and other records and files, along with other related duties as assigned.

Essential Functions

• Operates the emergency communication system; receives complaints and requests for service; obtains necessary information and dispatches necessary personnel and/or advises callers of proper contact for assistance or information.
• Provides information from the DCI/NCIC system for law enforcement.
• Maintains computerized communications logs and reports.
• Monitors public and private fire and security alarms.
• Monitors the activities of law officers on patrol, fire, rescue and EMS personnel; makes radio contact to ensure their safety.
• Monitors the weather conditions and reports inclement conditions to Emergency Services via radio, telephone, social media outlets as appropriate.
• Responds to afterhours emergency calls of various County agencies.
• Assists in addressing duties; assigns addresses, hangs road signs and verifies and updates addresses in the 911 system.
• Mobilizes and demobilizes Mobile Command Center, Mobile Resource Center and other emergency management resources.
• Provides direct logistical and operational support to the Emergency Management Team in times of disaster and major incidents.
• Enters phone changes into the 911 index database.
• Ensures center and data security.
• Attends mandatory training sessions to maintain certifications.
• Performs other related duties as assigned.

Physical Demands

This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking, lifting and repetitive motions and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities.

Work Environment

Work occasionally requires working near moving mechanical parts, working in high, precarious places, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to the risk of electrical shock and exposure to vibration; work is generally in a moderately noisy location (e.g. business office, light traffic).

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Knowledge, Skills and Abilities

• Knowledge of the methods of operating two-way communications systems.
• Knowledge of CAD system(s) and related computer functions.
• Knowledge of radio code system and teletype procedures.
• Knowledge of the geography of the County and location of important buildings.
• Ability to accurately perform data entry at a reasonable rate of speed.
• Ability to speak distinctly and deal with the general public under stressful conditions, while remaining calm.
• Ability to operate standard office, data entry and computer equipment and communication consoles.
• Ability to learn and apply new skills in the area of radio and telephone communications relative to emergency services.
• Ability to establish and maintain effective working relationships with associates and the general public.

Education and Experience

Minimum Education and Experience:

High School Diploma or its equivalent and one (1) year of related experience, or equivalent combination of education and experience.

• Any of the certifications listed below will be accepted if currently held. If not, the selected candidate will be required to obtain the certification within the first year of employment. *

Required Licenses or Certifications:

North Carolina DCI Certification

TDD Certification

PowerPhone Basic

Fire, Medical and Law Telecommunicator Certifications

NC EMD Certification

FEMA IS-100

FEMA IS-200

FEMA IS-700

FEMA IS-800

Additional Requirements:

• Valid North Carolina Drivers License

• Successful completion of SBI background check with required fingerprinting by Sheriff Office.

• Successful completion of Transylvania County standard background check.

• Successful completion of drug screening. (Instructions issued by HR at pre-boarding)

Medical Insurance

• $50 per month premium paid by the employee / county pay remaining portion
• Employee can cover children/spouse/family at their own cost for medical coverage $77.56/$265.92/ $426.28 per month. In addition to the $50 per month for the employee.
• Employees may qualify for a $50 per month discount. Beginning in 2016, employees must participate in the employee health screening including a base line physical and meet 2 of the 4 accountability standards set forth by the Board of Commissioners to receive the discount.
• Waist circumference abdomen cir < 40" male or <35" female; or improve 5%
• Blood Pressure <140/90 mmhg; or improve 10/5 mmh; or improve 5%
• Cholesterol Ratio <5.5; or improve by 10; or improve 5%
• Hemoglobin A1c < = 6.8; or improve 5%
• Premiums may be pre-taxed which is a savings to your taxes, but if you pre-tax premiums you cant take the costs off of your taxes.
• Blue Options PPO /Administered by Blue Cross and Blue Shield of North Carolina
• Employee has choice of 2 Health Plans.
• Plan 1 - Co-Pay Plan for In-Network- $40 Copays for Primary Care Visit, $80 Specialist Visit, Urgent Care and RX. All other services apply to $1,500 deductible, then 80/20 co-insurance up to $2,000 out-of-pocket maximum. See Plan 1 document for more detailed information.
• Plan 2 - Deductible Plan for In-Network except $25 co-pay for Primary Care Visit and RX. All other services apply to $1,000 deductible, then 80/20 co-insurance up to $2,000 out-of-pocket maximum. See Plan 2 document for more detailed information.
• Routine eye examinations only are covered annually for a BCBSNC network provider.
• Prescription Drugs - 4 Tiers - $5 generic/ $45 preferred / $60.00 non preferred /4th Tier is 25% up to a max of $100.00./ Mail order is available @ 2.5 co-pays for a 90 day supply. 90 day supply at pharmacy.
• Verify network participation, RX tiers, and obtain information at www.bcbsnc.com.
• Self Funded Health Insurance Plan - Deductible of $75,000.

Dental Insurance- Can choose different level of coverage than Medical

• Administered by Ameritas
• Employee is covered under the dental coverage at no cost. An employee can cover children/spouse/family for $57.26/ $22.52/ $72.38 per month, respectively.
• No Network of Dentists, may choose any provider
• Provides 2 routine cleanings and exams with no deductible
• For other services a $50 plan year deductible
• 80% for root canals, fillings - 50% for crowns, bridgework, dentures
• $1000 maximum for braces/ $1000 maximum per covered individual per year which includes preventative care costs
• Obtain information & replacement cards at www.ameritasgroup.com.

Term Life Insurance- Provided for the Employee - Dearborn National

• $10,000 Life and $10,000 Accidental Death
• Employee may purchase additional amounts. Up to $100,000 Guaranteed Issue for employee;$20,000 for spouse and $10,000 or $5,000 for children (at original eligibility). Otherwise late enrollees are subject to Underwriting guidelines.

Supplemental Insurance Products -

Mark III Brokerage assists the county to provide a full-array of supplemental products such as Health and Dependent Care FSA accounts, Cancer Policy, Short-term and Long-term Disability, Term Life, Universal Life, Accident or Illness Policy, Hospital Indemnity, and a Vision Plan. The Supplemental Products are available during original employment or open enrollment in May/June of each year to employees at group rates and premiums are paid through payroll deduction. Policies will be effective on July 1.

If you are interested in knowing more about these benefits view the following website for details. www.markiiibrokerage.com/transylvaniacountync or a link is available on the county Intranet. Then sign up during your original enrollment window by contacting Human Resources. Some of the products qualify as pre-tax benefits. Website for information is: www.markiiieb.com.

Electronic Payroll Deposit -

County Employees are paid bi-weekly, 26 times per year. We deposit your payroll check. Deposits are available to all banks and credit unions. Deposits are made, so you can have access to your funds by Friday morning (payday). You can divide your payroll into two accounts, one you must specify the amount to go into and the second account would receive the balance.

Retirement -

NC Local Government Employees Retirement System - All full-time employees contribute 6% of their gross earnings and the County matches the contribution. Employees are vested in the program after 5 years of service. Transferable within the state system. The website for more information is: www.nctreasurer.com.

401K - Empower Retirement - 2% Employer Contribution, Voluntary Contributions, Rollovers, etc. (Info Available). The website is: https://www.myncretirement.com/nc-401k-nc-457-plans.

457 - Nationwide Retirement Solutions - After 5 years of full-time service the County will provide a contribution of $57.69 per payroll / $1500 per year for employees. At 5 years of service, eligible employees must complete an enrollment form. The website is www.nrsforu.com.

Credit Union -

County Employees may be a member in the NC Local Government Employees Credit Union which is affiliated with the State Employees Credit Union. Local office is in Pisgah Forest. Payroll deduction and drafts are available. The website is www.lgfcu.org.

Paid Holidays - (12)

New Years Day, Martin Luther Kings Birthday, Easter Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the Day after Thanksgiving, Christmas Eve Day, Christmas Day and the day after Christmas.

Paid Vacation/Annual Leave-

• 1-2 years = 10 days; 3-5 years = 12 days, 5-10 years = 15 days, 10-15 years = 18 days, 15-20 years = 20 days; 20 + years = 24 days. Vacation is accrued bi-weekly, therefore you receive 1/26th each payroll.
• You may accrue vacation and carry over up to 30 days. Thereafter, at the end of the calendar year, if you have more than the 30 days, the excess converts to sick leave.
• You may cash in up to one week of vacation annually, in lieu of time away from work.
• In extreme situations employees may request to transfer vacation leave to other employees. Requests must be in writing to the County Manager and must be approved in advance.
• Vacation should be scheduled in advance as requested by your supervisor. Complete proper leave sheets.
• If you have prior active service in the NC Retirement System, Transylvania County will give you credit for those years of service toward accrual of vacation/annual leave.

Paid Sick Leave-

• Paid sick leave is always equivalent to 12 days per year. It is accrued bi-weekly. Employees accrue 1/26th of the annual amount per payroll.
• You may accrue sick leave with no maximum accrual. At retirement for every 20 days of accrued sick leave you will get one additional month of service time.
• Sick leave may be used for doctors appointments, personal illness or the illness of an immediate family member.
• If you have prior active service in the NC Retirement System, Transylvania County will transfer in your sick leave balance from your most recent employer.

Wellness Center- Phone Number (828)884-3115

• The Wellness Center is open M-W-F 8am -12pm and 1pm to 4pm and T-TH 8am-12pm.
• The Wellness Center is a partnership between Transylvania County and the City of Brevard.
• County Employees may use the Wellness Center for all services at no cost.
• Dependents over the age of 7 who are on your Medical plan may also use the Wellness Center.
• Appointments are encouraged to help minimize any wait and to make the Center Services flow easier.
• Time away from your work location to visit the Wellness Center is not changed to leave.
• Services include: Routine bloodwork monitoring, allergy injections, monitoring chronic illnesses, manage and authorize prescriptions, coordinate referrals, school physicals and testing for flu, mono and strep.

01

Do you hold the North Carolina Division of Criminal Information (DCI) certification?

• Yes
• No

02

Do you have your Telecommunications Device for the Deaf (TDD) certification

• Yes
• No

03

Do you hold the PowerPhone Basic certification?

• Yes
• No

04

Do you hold Fire, Medical and Law Telecommunicator certifications?

• Yes
• No

05

Do you hold the North Carolina Emergency Medical Dispatch certification?

• Yes
• No

06

Have you taken any of the courses listed? FEMA IS-100 FEMA IS-200 FEMA IS-700 FEMA IS-800

• Yes
• No

Required Question

Employer Transylvania County

Address 101 South Broad St.

Brevard, North Carolina, 28712

Phone (828) 884-1940

Website https://www.transylvaniacounty.org