Job Description
Our Client, an AV Manufacturing company, is looking for a TeleOperations Shift Supervisor for their Foster City, CA/Las Vegas, NV location.
Responsibilities:- Uphold a safety-centric, inclusive, and open communication culture
- Support tacticians in day-to-day service operations
- Complete all administrative tasks related to team coordination and schedule validation
- Conduct written and oral performance feedback with direct reports at regular intervals
- Become knowledge experts on client proprietary software related to TeleOps service
- Motivate and mentor direct reports to execute and deliver to client high standards
- Interact with contractors assigned to client to answer questions, provide information, and ensure they understand and execute their job assignments.
- Support missions through a wide variety of roles
- Act as a “player/coach” by regularly
- Act as first point of contact to support service escalations
Requirements:- 6 months of TeleOps experience and has supported a client milestone
- High School/GED is required
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Proven ability to problem solve and improve operational efficiency
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
- Possess and maintain a valid driver’s license and acceptable driving record
- Preferred Skills:
- 6 months of experience with client as an employee or contractor in a TeleOps role.
- 2+ years of autonomous vehicle industry or operations experience
- Experience as an Instructor or Lead within an operations team or equivalent management or leadership experience
- Experience in leading or managing a highly cross-functional team
Why Should You Apply?Numbers & Facts
| Location | Foster City, CA |
| Salary | $1 Per Hour |
Skills
Administrative Skillsunmatched
Audiovisualunmatched
Automotive Automationunmatched
Coachingunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Driver's Licenseunmatched
Health Planunmatched
Leadershipunmatched
Manufacturingunmatched
Mentoringunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Secondary Schoolunmatched
Team Lead/Managerunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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