Telephone Operator-Customer Service-RTH-Chandler

Position Summary: Responsible for facilitating the distribution and connection of callers by operating multi-line switchboard and other associated communication devices. Manages emergency calls, codes, and alarms by using overhead paging system in accordance with established protocols. Organizes and distributes mail to appropriate boxes and maintains log.

Critical Tasks:

• Serves as an initial contact with patients, patient families, and the public by answering all incoming calls.

• Operates a multi-line switchboard to receive and route incoming phone calls.

• Updates and maintains directory of all staff, departments, and extensions.

• Provides timely and proactive response to any inquiries, directions, inconvenience, or complaints received by our callers. Transferring phone calls as necessary.

• Identifies and documents concerns and provides available resources as needed. Transferring phone calls as necessary.

• Troubleshoots operating software issues if any arise.

• Generates templates, such as directories, logs, or processes for a more efficient flow of daily operations.

• Maintain accurate logs of production data and maintenance activities.

• Report any discrepancies or issues to supervisor/director in a timely manner.

• Performs other job-related activities as requested.

Required Qualifications:

• High school diploma or GED preferred.

• 6+ months of customer service experience preferred.

• 2 months of customer service experience in a healthcare setting preferred.

• Must have or be able to secure a valid CPR Certification within 6 months from Date of Hire.

• Self Defense training within 6 months from date of hire.

• Exceptional communication, interpersonal, and customer service skills.

• 6+ months of previous experience with a multi-line switchboard in a hospital setting preferred.

• Demonstrated ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures.