TELESITTER/COURIER

Salina Regional Health Center

TELESITTER/COURIER

POSITION SUMMARY
Provides support to the nursing staff by continuous observation and surveillance to prevent patient injury for assigned patients. First line of action is to verbally redirect the patient from engaging in at risk behaviors. Summons the nursing staff if the patient requires assistance. Is knowledgeable and follows patient and institutional confidentiality and related hospital policies. Makes rounds to patients being monitored, transports specimens, equipment and completes courier duties. Also acts as patient sitter to provide support to the nursing staff.

POPULATION SERVED: Neonate, Infant, Child, Adolescent, Adult, Geriatric
OSHA CATEGORY I

ESSENTIAL JOB FUNCTIONS

QUALITY

Demonstrates understanding and is proficient in the use of the TeleSitter Solution software.
Stays alert and maintains visual observation of the monitor at all times; demonstrates ability to verbally redirect the patient using the digital 2-way audio device in the patient room and summons the nursing staff immediately if the patient requires assistance.
Demonstrates basic knowledge and skill necessary to assist with appropriate care for the patient.
Demonstrates ability to give accurate hand-off report of pertinent information/behavior regarding the patients being monitored.
Demonstrates the ability to communicate appropriately with patients without providing opinions or counseling.
Knows who to call, seek help or advise from when patient appears to pose a threat to themselves or others; demonstrates collaborative identification and reporting of patient safety issues and ensures environment of safety for the patient.
Demonstrates patient privacy during personal care and examinations by using the privacy screen.

ACCESS
Delivers lab specimens; picks up and delivers blood products, documents, and medical equipment.
Rounds on units and TeleSitter patients at least every 1-2 hours assessing courier needs on each unit.

STEWARDSHIP
Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.

ORGANIZATIONAL VALUES

PATIENT CENTERED
Keeps the welfare of the patient at the center of all decisions and actions by maintaining a customer-centered focus at all times.
Advocates for patients and their families by practicing behaviors that create a culture of patient focused activity.

QUALITY
Expects excellence of self and others.
Questions the status quo; uses creativity and innovation to engage in performance and process improvement.
Identifies and mitigates risk.

INTEGRITY
Is honest and ethical in all matters.
Demonstrates teamwork/cooperation within and across departments, understanding others perspectives and resolving conflict constructively.

TRUST
Safeguards the privacy, security, and confidentiality of protected health information at all times.
Treats all people with dignity; supports diversity; and understands related issues.
Is flexible and adaptable to change; demonstrates a positive and supportive attitude; and willingly accepts change.

SUSTAINABILITY
Holds self and others accountable in the use of SRHC supplies, and completion of tasks in a timely, efficient, and productive manner.
Volunteers for or accepts new or additional duties/responsibilities for the greater good of the department, organization, and/or patient.

POSITION QUALIFICATIONS

MINIMUM EDUCATION
None

MINIMUM EXPERIENCE
None

REQUIRED REGISTRATION/LICENSE/CERTIFICATION
None

PHYSICAL DEMANDS
Lifts, positions, pushes and/or transfers up to 50 pounds
Prolonged, extensive or considerable sitting/standing/walking
Occasional reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Near acuity: ability to see clearly at 20 inches or less

WORKING CONDITIONS
Regularly exposed to the risk of blood borne and/or infectious diseases
Exposed to odorous chemicals and specimens
Exposed to hazards from electrical/mechanical/power equipment
Exposed to unpleasant elements (accident, injury, illness, etc.)
Subject to varying and unpredictable situations
Subject to emergency or crisis situations
Subject to many interruptions; pressure due to multiple calls, inquires, and/or deadlines
Subject to irregular hours (days, evenings, nights, weekends, holidays)

EMPLOYEE ACKNOWLEDGEMENT
In signing the job description, I attest that I will adhere to Salina Regional Health Center’s policies, procedures, and regulatory standards, including but not limited to complying fully with the Corporate Compliance Program and Code of Ethical Conduct; and participating actively in the Quality Assessment and Performance Improvement Plan, including identifying and mitigating risk to patients.

I acknowledge that I have read, understand, and accept the qualifications, responsibilities, and performance expectations outlined in the job description.  I recognize that these duties form the basis for my performance evaluations, and that management reserves the right to assign additional tasks or change existing essential job functions as operational needs dictate.  I confirm that I am able to perform the essential functions of this position with or without reasonable accommodation.