Teller

At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way.

JOB SUMMARY

The Teller is the primary point of contact for customers visiting the branch to conduct transactions. They efficiently and effectively handle customer inquiries, transactions, and issues. The Teller seizes each opportunity for relationship growth. They remain informed, recognize potential needs for additional services, and successfully offer additional services either directly or through the Bank’s referral processes. The Teller is accountable for protecting the bank by closely following all risk and operational policies and procedures.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Promotes and maintains positive relations with all contacts, customers and potential customers.
• Complies with all department and company policies and procedures.
• Contributes to the fulfillment of department and company objectives and goals.
• Performs as a team member in allocating and coordinating the workflow.
• Trains new employees and answer co-worker questions as needed
• May be involved in ordering, receiving, verifying, and distributing cash.
• Operates a teller window to serve the bank's customers by: (a) Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts; (b) Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks; (c) Balance cash daily; (d) Accepting payments for all loan transactions; (e) May be responsible for bank opening/closing.
• Opens and closes the vault.
• Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.
• Makes concentrated effort to solve customer problems and identifying and responding to customer’s needs effectively.
• Follows teller over/short policy.
• Processes daily work through branch capture.
• Sends transport monitor to ITI.
• Processes adjustments in branch capture as needed.
• Consistently meets or exceeds productivity and quality standards.
• Maintains a position of trust and responsibility by keeping all customer business confidential.
• Assists customers by sharing and setting up self-service options to access their accounts 24/7.
• Responsible for making sure that teller cash box limits are always followed.
• Other duties as assigned.

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities and organizational limitations may result in some deviation from these guidelines.

• High School diploma or general education degree (GED), or equivalent required.
• Previous Teller, cash handling, sales or customer service experience required.
• Prior banking experience preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Bilingual – English/Spanish preferred
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division with basic calculator skills.
• Strong computer skills and the ability to learn and utilize custom banking systems and applications.
• Must be versatile and have a willingness to assist and perform duties with enthusiasm.
• Ability to be flexible and adjust to changing schedules.
• Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
• Must comply with established security and control standards; and always maintain accountability and control of cash.
• Must have a strong desire and ability to influence, educate and connect customers to technology
• Ability to work well in a team environment with the ability to interact well, and in a positive manner, with co-workers and management

COMMUNITY IMPACT

Community involvement is part of who we are. Our culture is built on teamwork, purpose, and service. We value volunteerism and create opportunities for employees to connect, give back, and make a positive difference in our communities. As part of the Vantage Bank team, all associates should embrace our community involvement and culture to ensure we are making an impact.

BANK SECRECY ACT (BSA)

All employees of Vantage Bank, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.

EOE/M/F/D/V