Temp | Administration | Customer Support/Account Rep - Sr | Level 2(USD)

Client Support Service Professional (Customer Support/Account Rep – Sr, Level 2)
South Jordan, UT 84095 – 680 West 10000 South (Utah Ops Center)
Pay: $22.00/hr (W-2)  |  Contract: 10/26/2026 – 04/25/2027 (6 months, possible extension); multiple training start dates  |  24 openings  |  100% onsite, 40 hours/week

Position Overview
Client Support Service Professionals handle incoming phone calls from clients of a major financial services firm about a wide range of account and service questions. Calls must be handled with a high degree of accuracy and efficiency while consistently meeting department performance metrics. Successful candidates are professional, career-driven, and committed to world-class service.

Responsibilities

• Answer high-volume inbound calls about brokerage/investment accounts and general financial inquiries
• Support clients with Cash Management products and services
• Assist clients with the firm's online client website and mobile app
• Research and resolve account questions accurately and efficiently
• Meet call quality, accuracy, and productivity metrics

Requirements (client prefers at least one)

• College degree (Associate's or higher), or
• Previous contact center / call center experience

Preferred

• Banking, brokerage, or financial services customer service experience
• Stable, consistent employment history
• Ability to work in a fast-paced, team-oriented environment and adjust quickly to change
• Strong multitasking, communication, and computer skills

Submittal notes

• Resume must clearly show degree and/or contact center experience
• Confirm candidate has not been submitted by another vendor (a prior submittal on this requisition was rejected as a duplicate)