Temp - Administrative - Patient Access Representative (Days) Peterborough, NH

Title: Temp - Administrative - Patient Access Representative (Days) Peterborough, NH

Description:

The Patient Access Representative is responsible for registration and central scheduling for services rendered at Monadnock Community Hospital. Responsible for duties which may include but are not limited to performing scheduling, registration, verifying demographic and insurance information, obtaining authorizations for treatment, patient pre-admission, admission and discharge functions, and Emergency Department registration. Provides exemplary customer service. The Patient Access Representative works collaboratively with other departments of the hospital as well as physician practices in support of our patients. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties as directed.

Job Requirements:

1. 
   
2. Greet
   customers, collect, and enter demographic and insurance/financial
   information into computer database.
3. 
   
   1. 
      
   2. Utilizes
      additional electronic systems and insurance web sites as needed.
   3. 
      
   
   
4. Thoroughly
   explains and secures hospital and patient legal forms (i.e., Advance
   Directives, Conditions of Services, Consent for treatment, Important
   Message from Medicare, EMTALA).
5. 
   
6. Accurately
   completes patient registration for outpatient ancillary departments,
   outpatient hospital services, surgical procedures, and inpatient hospital
   admissions.
7. 
   
   1. 
      
   2. Registrations
      to include laboratory, radiology, surgeries, wounds, oncology, anti-coag
      clinic, MOA radiology, cardiology, RHC s, PFT s, Occ health and emergency
      department.
   3. 
      
   4. Review
      of credit and collection report.
   5. 
      
   6. Schedule
      lab and X-ray services.
   7. 
      
   
   
8. Verifies insurance eligibility and
   benefits. Obtains insurance authorizations for outpatient hospital
   services, surgical procedures, and inpatient hospital admissions within
   required time frames.
9. 
   
10. Collaborates
    with patients, physician offices and ancillary services regarding
    coordination of lab and X-ray exams to facilitate timely and effective
    care.
11. 
    
    1. 
       
    2. Utilize
       hospital and physician computer systems to document for provider
       correspondence.
    3. 
       
    
    
12. Accepts
    and returns patient calls using exceptional telephone etiquette.
13. 
    
14. Maintains
    patient confidentiality per HIPAA regulations.
15. 
    
16. Adheres
    to safety practices, reports accidents/hazards and maintains equipment as
    outlined in hospital and departmental policies. Keeps office neat, clean,
    organized, and free of clutter.
17. 
    
18. Must be
    able to perform essential job duties in at least two Patient Access
    service areas including the Emergency Department.
19. 
    
20. Uses
    interpersonal skills effectively to build and maintain collaborative
    working relationships with co-workers, internal and external customers
    that lead to more effective communication and higher level of productivity
    and accuracy.
21. 
    
    1. 
       
    2. Contributes
       to team efforts, sharing information with co-workers.
    3. 
       
    4. Participates
       in a positive and cooperative manner.
    5. 
       
    6. Assists
       with training of new employees as needed.
    7. 
       
    
    
22. Expands
    job related knowledge and skills to improve performance and adjust to
    change. Participates in continuing education activities. Reviews updated
    internal policies and federal, state and agency regulations.
23. 
    

***LOCAL BILL RATE (perm address within 50 miles of facility): ******