Temp - Collector
Rize Federal Credit Union is hiring a (Temporary) Collector in Loss Prevention to help members resolve past-due balances with empathy and professionalism.
- Department: Loss Prevention
- Location: Headquarters, Irwindale, CA
- Reports to: Supervisor, Collections
- Classification: Non-exempt, temporary
About the Role
The Temp Collector manages delinquent accounts and works directly with members to bring past-due balances current, minimize losses, and keep payments on time. You will negotiate payment arrangements, explore loss mitigation options, and support members through financial hardship, all while delivering a positive member experience.
What You''ll Do
Account management
- Monitor a portfolio of delinquent accounts with timely follow-ups and consistent member communication.
- Contact members by phone, email, and other channels to discuss account status and negotiate repayment terms.
- Set up and track repayment plans that work for the member and protect the credit union.
Loss mitigation
- Evaluate options such as loan modifications and extensions to help members avoid foreclosure or repossession.
- Restrict member account activity as needed and recommend accounts for charge-off.
- Oversee Collateral Protection Insurance for secured loans.
Member support
- Offer compassionate service and resources to members facing financial difficulty.
- Educate members on maintaining good credit and managing their finances.
- Serve ITIN holders and underserved or unbanked members with tailored solutions.
Documentation, compliance, and legal coordination
- Document every member interaction, payment agreement, and action taken, in line with regulatory requirements.
- Follow federal, state, and local laws and internal policies, including the Fair Debt Collection Practices Act (FDCPA).
- Prepare documents for legal action and coordinate with collection agencies, legal counsel, and bankruptcy courts.
- Apply bankruptcy rules when arranging payments with members who have filed.
Performance
- Meet department standards for outbound call volume, account follow-up, and documentation.
What You''ll Bring
Required
- 2+ years of experience in collections or a related field, preferably at a financial institution.
- Familiarity with the FDCPA, the Rosenthal Act, and other relevant laws.
- High school diploma or equivalent.
- Strong verbal and written communication and negotiation skills, with a friendly, professional manner.
- Composure in difficult conversations and discretion with sensitive, confidential information.
- Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel).
- Strong attention to detail and organization.
- Ability to work independently and as part of a team.
- Flexibility to work extra hours as needed and to work in a hybrid remote and in-office environment.
Preferred
- Bilingual in English and Spanish.
- Knowledge of ITIN and solutions for underserved or unbanked members.
Work Environment and Physical Requirements
- Primarily sedentary work, with occasional lifting of up to 10 lbs.
- Routine computer work, typically 6 to 8 hours a day.
- Ability to talk and hear, and to climb or descend stairs in an emergency.
- Indoor, climate-controlled shared workspace with minimal noise.
- Extended hours when requested by management.
- Ability to stay calm and professional with people of many backgrounds, handle shifting priorities under deadline pressure, and work with limited supervision.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Pay Range for California Residents
The pay range for this position is $25.00 to $29.00 per hour for California residents.
Temporary Position and Equal Opportunity
This is a temporary position providing operational support to the Collections Department. The length of employment depends on business needs and does not create an expectation of regular employment.
Rize Federal Credit Union is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.