Template and Scheduling Coordinator

Registers and schedules appointments for patients in an efficient and timely manner
• Create, maintain, and update provider patient appointment templates.
• Schedules outside testing and referrals for patients as required
• Collaborate with providers, leadership, and scheduling teams regarding template changes and schedule updates.
• Supports and adheres to the McKesson Compliance Program, to include the Code of Ethics and Business Standards, and McKesson Shared Values

• Provides and explains paperwork for the patient to complete prior to examination
• Process provider time-off requests and schedule adjustments.
• Coordinate with schedulers and clinic staff to minimize patient disruption and maintain continuity of care.
• Communicate schedule changes to appropriate departments as needed.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages
• Communicates messages in an accurate and timely manner according to procedures
• Schedules returning appointments in accordance with physician and/or office guidelines
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
• Records patient cancellations and missed appointments
• Reschedules appointments
• Notifies appropriate staff of the cancellation and makes note in patient chart
• Monitor and manage all requests submitted through the designated request folder.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities
• Review, prioritize, and complete template-related requests within established timeframes.

• Develop and maintain provider templates for the upcoming calendar year.
• Assists physician in correspondence to referring physicians
• Ensure all provider schedules, clinic closures, holidays, and recurring events are incorporated accurately.
• Conduct annual template reviews to ensure consistency, efficiency, and alignment with operational goals.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records
• Performs other duties as requested or assigned
• Work proactively with leadership and providers to address future scheduling needs.

• The Template and Scheduling Coordinator is responsible for creating, maintaining, and optimizing provider scheduling templates while ensuring accurate and efficient patient appointment scheduling.

• This role serves as a key liaison between providers, leadership, and scheduling teams to support operational efficiency, patient access, and continuity of care.

• The coordinator manages provider schedule changes, time-off requests, clinic closures, and template-related requests while maintaining compliance with organizational policies, confidentiality standards, and healthcare regulations.

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• Pay Scale: The general pay scale for this position at BRCC is $14.83- $22.81. The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.