Temporary Client Services Associate

General Description:The Client Services Associate (CSA) is responsible for supporting Client Services Managers (CSMs) by coordinating client operations, compliance activities, submission management, and administrative processes throughout the staffing lifecycle. This role serves as a key liaison between clients, recruiters, credentialing teams, and internal operations departments to ensure timely submissions, compliance adherence, accurate data management, and exceptional client service.The Client Services Associate plays a critical role in driving operational efficiency, maintaining compliance requirements, supporting client communications, and contributing to successful talent placements and assignment management

Below is a list of essential functions for this role across the Company. These functions may or may not be performed and are not defining limits of this position.

Essential Job Functions:

Efficiently and independently navigate multiple Vendor Management Systems (VMS) to manage candidate workflow including; order maintenance, submission entry, offer management, compliance and time keeping resolutionUtilize TRM reports and dashboards to assist in tracking and maintaining submissions, offers, placements, pending starts, expiring compliance and other key metrics as assignedProvide customer service to internal and external partnersProvide administrative support, resources and out of office coverage to Client Owners and other team members as requiredRead and understand basic client contractual language to assist in the client contracting processMust accurately upload and process credit and facility contracting documents in TRM for review and execution by appropriate parties; Update/maintain client tab(s) in TRM as requiredAudit, match and send documents for clients ensuring that all deadlines are met; Communicate with internal and external stakeholders to ensure timely starts as requiredAssist in increasing SHC revenue and Talent on Assignment (TOA) using a thorough understanding of client owner processesProvide ongoing training, support and resources to new and existing employeesCreate, modify, and implement new processes to help increase efficiency and productivity. Communicate changes effectivelyHelp to create an environment of high morale, motivation and teamworkAssist Client Owners as required with review of compliance requirements and updates to TRM. Address emerging compliance issues with management, develop plans to resolveProvide solutions for high demand facilities as requiredMaintain operational excellence through executing the Supplemental WayCollaborate as needed with interdepartmental managers to support Client Owners and Management Teams as neededDelegate responsibilities to other team members as assigned/required (Senior only)Other duties as assigned

Minimum Skills, Knowledge & Talents:

Associates Degree and/or 1-2 years equivalent experience preferred; 1-2 years equivalent experience required for Senior levelKnowledge of proper grammar, spelling and rules of composition

Must have a working knowledge of computer and software systems including Microsoft Office productsand the InternetMust be detail-oriented and highly organizedAbility to work independently and with other team membersAbility to organize and complete work in a timely mannerAbility to multi-taskAbility to communicate effectively with all levels of the organizationMust be able to work for prolonged periods of sitting, typing and use of the phone and computerMust successfully complete onboarding training/tutorials and attend future webcasts/trainings asrequired

Benefits: We offer a comprehensive benefits package to eligible employees, which may include:

Medical Insurance - Choice of PPO and Consumer-Driven Health Plans (CDHP) with HSA eligibilityDental InsuranceVision Insurance401(k) with matchHealth Savings Accounts (HSA)Flexible Spending Accounts (FSA) - Healthcare and Dependent CarePermissive Paid Time Off (PTO)Employee Assistance Program (EAP)Additional company provided and voluntary benefits

Equal Opportunity Statement:We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.

SHC is an Equal Opportunity Employer, including disabled/veterans. SHC is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with SHC, please send an e-mail to careers@shccares.com or call (888) 265-2068 to let us know the nature of your accommodation request and your contact information.