Temporary Customer Service Rep

Title/Role: IN-Hoosier Lottery PT, Temporary Customer Service Rep. (813829)Worksite Address: Hoosier Lottery Headquarters, 1302 N Meridian St, Indianapolis, Indiana 46202Agency Interview Type: In Person Interview OnlyWork Arrangement: Onsite(2-3 months duration,not to exceed 22 hours/week. )Engagement Type: ContractStart Date: 11/23/2026

Short Description:IN-Hoosier Lottery PT, Temporary Customer Service Rep.

Complete Description:Overview

The Hoosier Lottery Customer Service Representative will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed. Individuals will work an average of 22 hours per week at the Hoosier Lottery Headquarters.

Job Responsibilities

· Greet customers upon arrival in the Claims Center;

· Ensure all proper documentation is presented prior to claim processing.

· Sell lottery products daily including scratch and draw game products;

· Assist with nightly closing process when needed.

· Provide shift coverage for staff benefit time.

· Other duties as assigned.

Job Requirements

· High School diploma or equivalent;

· Excellent customer service skills;

· General knowledge of and ability to operate a telephone and cash register;

· Basic knowledge of clerical procedures, methods, and principles;

· Proficient with modern office equipment including computers, fax machines, and scanners

Skills

• High School Diploma or Equivalent.- Required
• Prior administrative clerical experience.- 6Months Required
• Demonstrated customer service expereince.- 6Months Required
• Basic phone, register, and office equipment experience.- Required
• Experience with nightly closeouts, cash counts and deposit prep.- Highly desired