Temporary Development Coordinator, Donor Services & Stewardship

This role is a temporary position with a possibility of moving into a permanent position. This role is fully in-person at our facility at 1501 John Tipton Blvd, Pennsauken, NJ. 

About the Food Bank of South Jersey
The Food Bank of South Jersey believes that no one should go to bed hungry. Since 1985, it has served the children, families, and seniors of Burlington, Camden, Gloucester, and Salem counties by distributing safe and healthy food, providing nutrition education and cooking courses, and developing sustainable pathways for neighbors to improve their lives. A 501(c)(3) nonprofit organization and member of Feeding America, FBSJ distributed nearly 24 million meals in 2025, through direct distributions and its network of more than 200 partner agencies.
To learn more about how you can become a valued part of the FBSJ team, dedicated to building community awareness and creating an efficient emergency food distribution network to eliminate hunger, visit www.foodbanksj.org.
Position Summary
The Development Coordinator helps Food Bank of South Jersey donors feel appreciated and connected to our mission through accurate gift processing, responsive service, and thoughtful stewardship. Working with the Director of Annual Fund,the Coordinator maintains reliable donor records and carries out personal outreach and recognition activities that support the donor journey - from first engagement through giving, acknowledgment, and renewal.
The successful candidate will be a collaborative self-starter with curiosity about donor motivations, an understanding of how fundraising processes and systems connect, and enthusiasm for improving the donor experience. Experience within a nonprofit or fundraising team is preferred. Through organized execution and reliable follow-through, the Coordinator strengthens the development team’s ability to deepen donor relationships, advance strategic priorities, and grow philanthropic support.
Key Responsibilities
Gift Processing & Donor Services

• Answer donor phone calls and manage department email inboxes. Respond promptly within 24 business hours, coordinate complex inquiries with appropriate staff, and follow each request through resolution.
• Enter and review gifts in Salesforce using Gift Entry and approved import tools; verify coding, donor information, and supporting documentation. Process all gift types, including checks, credit card, ACH deposits, stock donations, in-kind donations, etc.
• Write and prepare timely gift acknowledgments and receipts within 48 business hours, and year-end statements according to gift type, donor preferences, and department procedures. Work closely with Director of Annual Fundand Front Office Associate to coordinate daily gift processing logistics.
• Record third-party gifts and soft credits; follow up with donors, contributing organizations, and staff to resolve missing information or discrepancies.
• Review daily gift activity to identify potential duplicate records, to ensure accurate campaign attribution, and for complete donor information. Support assigned data projects and recommend workflow improvements while following established data and security standards.
• Document donor interactions, actions, and outcomes in Salesforce; maintain follow-up tasks and close cases when resolved.
• Complete matching gift verifications, track outstanding requests, and maintain organization profiles and authorized access for workplace giving and corporate philanthropy portals, i.e., United Way, Front Door, Double the Donation, etc.
• Update donor contact information and communication preferences across Salesforce and applicable platforms, including address changes identified through returned mail or NCOA lists. Stay informed about campaigns and programs and protect donor confidentiality.

Donor Stewardship & Retention

• Collaborate with the Director of Annual Fundto maintain and carry out a stewardship calendar, including gratitude calls, personal notes, welcome messages, impact updates, and personalized recognition.
• Track individual donor and mid-level program retention and stewardship activity; review new, lapsed, and at-risk donor lists and summarize outreach plans and results for the Director of Annual Fund.
• Generate donor and event lists, set up event pages, track RSVPs, and assist with attendee communications, materials, setup, and check-in.
• Draft personalized stewardship and special event thank-you messages for approval; track promised sponsor benefits and coordinate donor recognition across events, print materials, and digital channels.
• Prepare brief donor updates, stewardship materials, and engagement summaries; create simple graphics in Canva using approved templates and brand guidelines.
• Perform other related duties as assigned.

Qualifications & Skills

• Contributes to a positive, professional team through respectful communication, consideration for others, confidentiality, and a constructive approach to challenges.
• Bachelor’s degree or an equivalent combination of education and experience; at least two years in development, donor services, fundraising operations, project coordination, or a related field.
• Highly organized and detail-oriented, with strong analytical skills, a commitment to data accuracy, and reliable follow-through across competing deadlines.
• Investigates discrepancies, asks thoughtful questions, and takes ownership of resolving issues while knowing when to seek guidance.
• Communicates clearly and professionally, responds to donors with patience and sound judgment, and confidently initiates outreach and gratitude calls.
• Curious and quick to learn; stays current on procedures and proactively seeks training to address knowledge or skill gaps.
• Proficient in Microsoft Office, especially Excel and Word; comfortable with databases and simple Canva graphics. Experience with Salesforce, Fundraise Up, Apsona, SharePoint, gift processing, or donor stewardship preferred.

Behavioral Competencies

1. Accountability: Holds self and others accountable for measurable, high-quality, timely, cost-effective results. ​
2. Collaboration: Builds constructive working relationships with clients/customers, teams, organizations, and others to meet mutual goals and objectives. Behaves professionally and is inclusive of individuals from a variety of backgrounds.​
3. Communication: Conveys and receives information and ideas through various media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed appropriately; demonstrates good written, oral, and listening skills.​
4. Empathy: Seeks to understand and respect others’ perspectives and emotions. Demonstrates an active interest in seeing things from different points of view and approaches situations with compassion.
5. Integrity: Demonstrates honesty; keeps commitments; behaves consistently.

Technical Competencies

• Basic computer navigation skills
• Fundraising skills
• Knowledge of database systems (i.e. Salesforce, Capital CRM, QuickBooks, etc.)
• Proficiency using Microsoft Office 365 Suite
• Privacy and Compliance

The Food Bank of South Jersey believes in pay transparency and fostering an environment of fairness. The hourly pay rate for this position is $32.00 an hour, commensurate with experience and qualifications. Our approach to compensation is rooted in valuing the expertise and contributions of all our team members. 
The Food Bank of South Jersey is an equal opportunity employer. All aspects of employment – including the decision to hire, promote, discipline, or discharge – will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are committed to creating an inclusive environment. We believe and support the safety and security of all of our volunteers and our employees. Background checks will be completed for final candidates. 
 

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