Temporary Hourly: Dental Program Student Support Assistant

Title: Temporary Hourly: Dental Program Student Support Assistant

Position Type: Temp Hourly

College: Pikes Peak State College

Location: Colorado Springs

Salary Range: $17.00-22.00

Who We Are:

Pikes Peak State College is the largest and most diverse college in the Pikes Peak region, serving students with a wide range of goals, experiences, and responsibilities. Our students include recent high school graduates, working adults, military-affiliated students, parents, first-generation students, career changers, transfer students, and lifelong learners.
Our mission is to provide high-quality educational opportunities to all, with a focus on student success and community needs. We fulfill that mission by creating affordable, flexible, and accessible pathways that help students transfer to four-year institutions, enter the workforce, advance their careers, and build better futures close to home.

As the needs of our students, employers, and communities continue to evolve, so do we. PPSC embraces innovation that is human-centered, ethical, and focused on student learning. Through strong workforce partnerships and the thoughtful integration of emerging technologies, including artificial intelligence, we prepare students not only for today's opportunities, but for what's next.

We're looking for people who are passionate about access, collaboration, innovation, and student success. Whether you work in the classroom or behind the scenes, your contributions help create opportunities that change lives.

At PPSC, our vision is simple: Students Succeed at PPSC.

Job Summary:

To provide dental programs student support and quality customer service to all visitors at the Delta Dental Oral Health Career Center (DDC). Support the students by tracking their required clinical procedure completion, data reporting for the completion requirement, and tracking against student graduation requirements as specified by the Commission on Dental Accreditation (CODA).

Coordinate the clinical rotations at the Dental Center and coordinate the clinical schedule and patient appointments for each student. Assist in the daily academic and operational functions and manage patient health informatics, care scheduling, Medicaid preauthorization and claim processing as well as payment management.

Duties & Responsibilities:

Create a welcoming atmosphere for positive students and patient experiences and satisfaction.

Inform patients regarding clinic policies and procedures, ensuring compliance with patient privacy notification.

Answer phone lines, take messages, check emails.

Maintain electronic software databases.

Check and distribute mail, sign-in packages, notify deliveries.

Refill/monitor student use items (printers, etc.), clean when necessary.

Address and resolve initial patient complaints.

Serve as liaison between patients, students, and faculty.

Handle fee collection, deposits and accounting ledgers.

Process dental clinic Medicaid preauthorization and claim forms.

Perform related duties as assigned.

Competencies/KSAs:

Proficient in Microsoft Suite applications (Word, Excel, Outlook, and SharePoint, etc.) and familiar with dental industry specific software.

Must be able to lift 40 lbs.

Ability to balance multiple priorities; adapt readily to changing priorities, frequent interruptions and fluctuating volume of work as required by work cycles.

Utilize time effectively without close supervision.

Identify and implement improvements to systems and processes.

Meet deadlines and resolve issues productively.

Interact effectively with patients, students, and faculty.

Must be personable and professional, be someone who can take direction and is willing to grow.

Support dental hygiene and dental assisting students in the clinical courses.

Greet all visitors and users of the DDC.

Provide pertinent information regarding academic and operations of the Health Sciences division, DDC, and Rampart Range campus.

Answer phone calls, respond to emails and voicemails.

Assist administrative staff.

Restock printing and student use items.

Coordinating health informatics and patient care in the clinical setting.

Ensure compliance with federal HIPAA & FERPA regulations.

Utilize dental patient management software to develop electronic health records for Dental Center patients.

Maintain fiscal records and fee collection and processing.

Effectively represent the Dental Center and the dental hygiene and dental assisting programs to patients, vendors, and the surrounding community.

Minimum Qualifications:

Associate’s degree from a regionally accredited institution OR two years of professional level experience in equivalent work

One-year related work experience in a dental office or healthcare office

Experience with dental office management software

Preferred Qualifications:

Experience with dental terminology

Familiarity with Ascend Academic

Bilingual in Spanish

Selection Process:

Applications are accepted until position is filled. This is a temporary part-time hourly position, not to exceed 28 hours per week.

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.

Visa support is not available for this position.

Application Instructions: 

Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:

Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.

Resume - Reflect experience, education, knowledge, skills, and abilities. 
 
Unofficial Transcripts - Unofficial transcripts for all degrees conferred.  Official transcripts are required if hired for the position.  

Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position

Additional Information/Benefits:

Retirement

Pikes Peak State College participates in Colorado Public Employees' Retirement Association (PERA)  contribution rates. State employees are required to a mandatory contribution of a percentage of their salary to the plan, and the college contributes a percentage as well. While you are enrolled in PERA, you do not pay Social Security. In addition, there are supplemental retirement plans available through three other vendors.

Leave Programs

Temporary hourly employees earn one hour of sick leave for every 30 hours worked.

Temporary hourly employees are eligible for the Colorado Family and Medical Leave Insurance (FAMLI).