AboutYou
You are a luxury retail sales associate who reveres the unique materials, craftsmanship, and history of luxury brands and their products. Skilled in providing attentive, personalized service, you anticipate customer needs and preferences and cultivate meaningful connections to build loyalty and encourage repeat business. You are polished and professional and highly proficient in verbal and written communication, selling and persuasion, and building rapport.
Position Summary
As a Sales Associate, you are responsible for providing personalized customer service, maintaining brand standards, and driving sales by offering product knowledge, building customer relationships, and upholding store aesthetics. Your duties include greeting and assisting discerning customers, achieving sales targets, managing inventory, ensuring visual merchandising, and handling transactions. Also, you’ll stay current on product information and brand trends, contribute to a sportive team environment, and support operational integrity.
Essential Functions
- Greet customers, understand their needs, and offer tailored advice to enhance their shopping experience.
- Maintain in-depth knowledge of products, their features, and brand information to effectively answer questions and guide selections.
- Consistently meet and exceed personal sales goals by employing effective selling techniques and building strong customer relationships.
- Build and nurture productive, trust-based relationships with customers through follow-ups and excellent service.
- Process transactions efficiently and accurately, using the company’s point of sale system.
- Uphold brand standards by arranging displays, maintaining a neat and organized caseline, and ensuring products are presented attractively.
- Assist with receiving new merchandise, replenishing stock on the sales floor, conducting stock counts, and reporting discrepancies.
- Contribute to a clean, organized, and inviting store environment by performing daily maintenance tasks and adhering to brand guidelines.
- Work effectively with fellow team members to achieve store goals and contribute to a positive and supportive work environment.
- Support security efforts by monitoring the sales floor for suspicious activity and adhering to loss prevention and company policies.
- Remain up-to-date on new products, trends, and brand developments to provide the most current and informed services.
Qualifications
- A minimum of 2 years of prior sales experience in a luxury, customer-centric environment.
- Proven ability to meet and exceed individual sales targets.
- Expertise in consultative selling, upselling, and cross-selling in a sophisticated manner.
- Expertise in cultivating relationships with discerning customers via clienteling and CRM.
- Ability to tell the product’s story to connect with customers and build trust.
- Proficiency with POS systems and basic inventory procedures.
- Exceptional communication skills.
- Impeccable personal presentation.
- Attention to detail.
- Emotional intelligence and discretion.
- Adaptability and composure.
Core Competencies
To thrive and grow with our company, you must possess and continue to develop the following competencies:
- Customer Focus: Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value.
- Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
- Building Trusting Relationships: Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
- Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful.
- Growth Orientation: Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results.
Equal Employment Opportunities
LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Other Duties
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.