Tenant Coordinator
LHH Recruitment Solutions is currently seeking a Tenant Coordinator with at least 2 years of experience working in a similar role. This is Direct Hire opportunity within the Real Estate industry, located in Glen Oaks, NY.
Responsibilities:
- Serve as a primary point of contact for tenants, responding to questions, service requests, complaints, and general property-related inquiries.
- Build positive relationships with tenants by providing responsive communication, professional service, and consistent follow-up.
- Receive, document, and coordinate tenant work orders and maintenance requests, ensuring requests are routed to the appropriate building personnel or vendors.
- Monitor open service requests and follow up with maintenance teams, property staff, and vendors to ensure issues are progressing toward resolution.
- Communicate status updates to tenants regarding maintenance requests, repairs, building services, and other property-related matters.
- Assist with coordinating vendor access, maintenance appointments, repairs, inspections, and other scheduled building services.
- Partner with property management, engineering, security, maintenance, and other internal teams to address tenant needs and operational concerns.
- Maintain accurate records of tenant correspondence, service requests, work orders, vendor activity, and completed repairs.
- Assist with tenant move-ins and move-outs by coordinating documentation, building access, scheduling, and communication with appropriate departments.
- Support tenant communications regarding building notices, planned maintenance, service interruptions, access requirements, and property updates.
- Monitor urgent and high-priority tenant requests and escalate issues to property management when necessary.
- Assist with maintaining tenant contact information, certificates of insurance, access records, and other property-related documentation.
- Provide general administrative support to the property management team, including preparing correspondence, maintaining files, updating tracking reports, and coordinating schedules.
- Help ensure tenants receive a professional, responsive, and positive experience throughout their relationship with property management.
Qualifications:
- 1-2 years of Real Estate or Tenant Services experience
Work Site: On Site
Employment Type: Direct Hire
Salary: $55,000-65,000/yr
Pay Details: $55,000.00 to $65,000.00 per year
Search managed by: Patrick Garron
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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