TERMINAL MANAGER

Position Summary

Essential Duties and Responsibilities

Operational Management

• Oversee all daily terminal operations to ensure efficient and effective service execution.
• Manage freight receiving, staging, loading, unloading, inventory control, and distribution activities.
• Ensure all routes are properly planned, staffed, and executed according to customer and company requirements.
• Monitor operational performance and implement corrective actions when necessary.
• Maintain terminal organization, cleanliness, and operational readiness.
• Identify opportunities to improve efficiency, productivity, and service levels.

Customer Service Management

• Serve as the primary point of contact for customer-related operational issues.
• Ensure service commitments are met consistently and professionally.
• Investigate and resolve customer concerns, service failures, and delivery exceptions.
• Maintain strong customer relationships through proactive communication and responsiveness.
• Monitor customer performance metrics and implement improvement initiatives as needed.

Safety and Compliance

• Promote and maintain a strong safety culture throughout the terminal.
• Ensure compliance with all company policies, DOT regulations, OSHA requirements, and customer-specific standards.
• Conduct regular safety meetings, inspections, and employee coaching sessions.
• Investigate accidents, incidents, and safety violations and implement corrective actions.
• Monitor driver qualifications, vehicle inspections, and regulatory compliance requirements.

Driver and Employee Management

• Recruit, interview, onboard, train, and develop terminal personnel.
• Supervise drivers, warehouse personnel, and support staff.
• Manage employee performance through coaching, counseling, recognition, and corrective action when necessary.

• Monitor attendance, productivity, safety performance, and service performance.
• Foster a positive work environment focused on accountability, teamwork, and continuous improvement.

Route and Delivery Management

• Monitor route performance throughout the day.
• Respond quickly to delivery delays, service interruptions, and operational challenges.
• Coordinate with drivers, customers, and leadership to resolve issues efficiently.
• Ensure accurate route assignments, scheduling, and resource allocation.
• Track service performance and implement strategies to improve operational results.

Administrative Responsibilities

• Maintain accurate operational records and reporting.
• Ensure payroll, attendance, and timekeeping records are accurate and submitted on time.
• Manage documentation including manifests, bills of lading, delivery records, and compliance files.
• Maintain accurate information within company operating systems and reporting platforms.
• Prepare and submit required operational, safety, and performance reports.

Financial and Asset Management

• Monitor labor utilization, equipment usage, and operating costs.
• Support budget objectives through efficient management of resources.
• Ensure company assets are properly maintained and protected.
• Monitor fuel usage, equipment maintenance, and facility needs.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Transportation, Logistics, Supply Chain Management, Business Administration, or related field preferred.
• Minimum of 3-5 years of transportation, logistics, warehouse, or terminal management experience.
• Previous supervisory or management experience required.

Knowledge, Skills, and Abilities

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of transportation, logistics, warehouse, and distribution operations.
• Understanding of DOT, OSHA, and workplace safety regulations.
• Strong problem-solving and decision-making capabilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with transportation management systems, routing software, and Microsoft Office applications.
• Strong organizational and analytical skills.