Terminal Services Specialist - 2nd Shift

• #1 Airport in North America and Indiana Chamber's Best Places to Work!
• Paid Childcare Reimbursements up to $10k/year, per child.
• Paid Tuition Assistance up to $5,250/year
• Generous Medical, Dental, Vision and RX Free Healthcare through
• Marathon Health
• Pet Insurance
• Up to 5% Match Retirement Plan
• Generous Paid Time Off Programs & MORE!

GENERAL SUMMARY

The Terminal Services Specialist performs semi-skilled custodial duties throughout the internal and external areas of Indianapolis Airport as well as properties owned by the IAA. The employee is responsible for cleaning internal and external areas, windows, doors, fixtures, and air vents. The Terminal Services Specialist will provide customer service to passengers and visitors at the airport. This position is responsible for the containment and cleanup of biohazardous spills using various chemicals and disinfectants. Duties include operating small equipment, motor vehicles and associated equipment, small ride–on scrubbers and sweepers, floor machines, portable and stationary pressure washers, or Kaivac Cleaning Systems. Occasionally, Specialists will attend in–service training which may include updates on company policies or new equipment demonstrations. The Terminal Services Specialist conveys accurate/ clear direction and information about the Indianapolis Airport surroundings.

ESSENTIAL FUNCTIONS

• Provide customer service to airport guests.
  • Direct passengers and visitors to appropriate locations.
  • Greet passengers using the “10’ rule” (specialist should greet a passenger or customer and ask if they need assistance if within 10 feet of eyesight).
  • Assist customers with locating lost or misplaced items.
  • Assist nursing mothers and passengers/guests with disabilities.
  • Contact airport dispatch in the event of injury that may befall any passenger, guest, or employee within the terminal. Specialist must stay with passenger/guest until an Officer or EMS relieves them.
  • Direct the general public to designated safe areas in the event of severe weather or threat to the airport.
  • Provide temporary lodging to passengers by providing sleeping cots/mats in the event of massive flight cancellations/severe weather.
• Perform basic standard operation processes of the Terminal Services department.
  • Mop restrooms, biohazardous material, weather related messes, and material from restaurants and vendors such as grease spills.
  • Spot clean all carpeted areas including walk-off mats, entryway vestibules, gate areas and jetways, all administrative areas and public access areas.
  • Detail cleaning (windows, high dusting and other assignments).
  • Dust horizontal surfaces, operation level areas, and machinery.
  • Vacuum carpeted, hard surface, and high/ hard to reach areas.
  • Empty trash.
  • Sanitize all public and non-public areas of the terminal.
  • Remove biohazardous needle containment units.
  • Any other functions assigned.
• Monitor supplies and inventory within stockrooms inside and outside the terminal.
  • Maintain levels of products used in the various areas of airport property and facilities.
• Drive to buildings within the airport property for general cleaning maintenance, which may include:
  • Parking department office building (PARCS building).
  • Airport Maintenance vehicle repair building #2.
  • International Arrivals Building (IAB).
  • Airport Operations Center (AOC)
  • Vehicle checkpoints on the ramp (‘R’ access training required to gain access).
  • S Dept. of Homeland Security international office (Must have “Customs” seal on badge to gain access).
• Perform hourly restroom inspections.
  • Inspect all fixtures within the restrooms (toilets/ urinals and sinks).
  • Refill paper products.
  • Sanitize floor.
  • Complete any other required upkeep.
• Use various equipment such as one man/ multi man scissor lift, drivable and push floor scrubbers/ sweepers, Kaivac cleaning system, portable pressure washers, and wet or dry carpet cleaners.
• Handle equipment, chemicals, and machinery properly.
• Maintain machinery by performing light repair and cleaning of equipment.
• Report any damaged fixtures or maintenance requests to the Terminal Services Supervisor, which may include:
  • Water fixtures (faucets, drinking fountains, toilets and urinals, water heaters and cleaning solution station fixtures).
  • Trash receptacles.
  • Seating areas within the secure and non-secure areas in the terminal.
  • Toilet tissue dispensers and paper towel dispensers.
  • Machinery normally used by Terminal Services (i.e. Kaivac cleaning system, floor scrubbers, carpet cleaners/extractors, vacuum cleaners, riding vacuum system (Chariot) and riding carpet cleaning extractor).
• Maintain accurate log sheets:
  • Restroom sign-off
  • Vehicle inspection
  • Training documentation
• Setup for special events or meeting within the terminal. Requests may come from individuals within the IAA or outside companies/ organizations. Events include boardroom meetings, media events, events coordinated with outside contractors or volunteers, special internal events, and events involving the general public.
• Aid airport police and EMS with security matters such as securing suspicious items or unattended luggage, reporting suspicious situations or individuals to supervisor or police, and providing proper cleanup and disposal of biohazardous material.
• Obtain basic emergency resuscitation training such as CPR.
• Inform the general public on evacuation and safety procedures in the event of a fire, weather related emergency, or threat to the airport when necessary.
• Adhere to guidelines set by the IAA and Terminal Services Department to assure that passengers and employees are not harmed by general maintenance performed by the Specialist (i.e. wet floor signs, safety cones and redirecting passenger traffic).
• Escort outside contractors throughout the terminal for repair or product installation when necessary.
• Complete OSHA regulation training courses on proper cleaning processes, chemical usage, environmentally approved cleaning products, and proper disposal of biohazardous material.
• Clean and restock products in International FIS area twice daily.
• Work harmoniously with colleagues, supervisors, and other IAA employees.

MINIMUM REQUIREMENTS

• Graduation from high school, completion of a GED, or vocational school is required. A combination of education and experience that provide the knowledge, skills, and abilities to perform the duties of this position is preferred.
• Prior custodial work or office maintenance work preferred.
• Valid driver’s license and demonstrated good driving record.
• Ability to perform the physical and cognitive tasks outlined in the job description.
• Ability to communicate effectively and to comprehend English, both orally and in writing.

PHYSICAL AND COGNITIVE REQUIREMENTS

• Ability to lift up to 50 pounds.
• Ability to climb ladders and stairs.
• Ability to walk, crawl, sit, stand, push, pull, stretch, bend, squat, stoop.
• Have full physical dexterity and agility.
• Ability to follow oral and written instructions.
• Operate small equipment and power tools.
• Operate a motor vehicle.
• Ability to write, read and understand, talk, see, and hear.
• Ability to comprehend, retain, and follow oral and written instructions.
• Problem solving and critical thinking skills.
• Exercise good judgment.
• Maintain personal composure in stressful situations.

WORK ENVIRONMENT

• Multiple outside and inside work sites.
• Exposure to the general public.
• Work independently and/or with a group.
• Extended and continuous work schedule.
• Exposure to all types of weather and temperature conditions.
• Exposure to dust, dirt, hazardous chemicals, and potentially infectious substance
• Work under severe emergency conditions when needed.