Territory Collections Specialist

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Territory Collections Specialist to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

Why Join Pinnacle Propane?

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:

• Great Benefits: Including medical, vision, dental insurances, amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary

The successful candidate will excel in enhancing cash flow, mitigating financial risks, and ensuring timely customer payments. Responsibilities include managing a portfolio of accounts, securing payments, resolving disputes, and enforcing company credit policies. This role will significantly contribute to the company's financial health by reducing outstanding balances and improving overall accounts receivable performance.

The ideal candidate is persistent, detail-oriented, and excels in communication within a fast-paced setting. Reporting to the Territory Director, this role collaborates with the Accounts Receivable and Customer Care teams to streamline collections and resolve outstanding balances efficiently.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Proactive Collections - Monitor and follow up on past-due accounts to secure payments and reduce Days Sales Outstanding (DSO). Contact customers via phone, email, and written communication to resolve outstanding balances.
• Account Management - Track payment status, review historical account data, and ensure compliance with AR policy guidelines for account status changes.
• Dispute Resolution - Investigate and resolve billing disputes, invoice discrepancies, and payment issues to remove obstacles to collection. Prepare account reconciliations and adjustments as needed.
• Escalation & Recovery - Identify chronic delinquent accounts and recommend next steps, including payment plans, account escalations, or third-party collections, following company policies.
• Record Maintenance - Maintain accurate, up-to-date records of collection activities, customer interactions, and payment agreements in the system.
• Collaboration - Partner with the AR team, Customer Care, and local management to streamline collection efforts, address recurring issues, and improve collection processes.
• Process Improvement - Identify inefficiencies in the collection process and propose solutions to enhance recovery rates and cash flow performance.

Performance Metrics & Expectations

Success in this role will be measured by:

• Meeting or exceeding monthly past-due reduction targets
• Maintaining low DSO (Days Sales Outstanding) levels within company benchmarks
• Ensuring X% decrease of delinquent accounts receives timely follow-ups and resolution
• Improving first-contact resolution rates on billing disputes

QUALIFICATIONS AND REQUIREMENTS

• 2-3 years of experience in collections, accounts receivable, or credit management
• Strong skills in account reconciliation, data analysis, and Excel
• Excellent negotiation and communication skills with a professional, customer-focused approach
• Ability to work under pressure, meet deadlines, and make independent decisions
• Highly organized, detail-oriented, and able to manage multiple accounts effectively

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

• Employee is regularly required to talk or hear, stand, and walk
• Employee is occasionally required to lift office products and supplies, up to 20 pounds

DISCLAIMER: This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all required responsibilities, duties, or qualifications. Responsibilities may be modified based on business needs and organizational requirements.

EEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.

Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane's careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.

Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.