Territory Manager - Construction Sales & Service

DEPARTMENT:  Sales

 

REPORTS TO:  Corporate Construction Sales Manager

 

JOB SUMMARY: Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote equipment sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience. The person in this position must maintain confidentiality, meeting deadlines, and enforcing the letter and spirit of company policy, procedures, and standards.

 

·         Performs follow-up calls at customer locations on whole goods and major parts and service.

·         Market equipment parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions.

·         Assist the part, sales, and service departments with after sales calls to ensure equipment operates to the customer’s satisfaction.

·         Addresses customer concerns and resolves problems effectively and satisfactorily.

·         Provide limited technical support where applicable.

·         Profile customer’s machines, vehicles, and demographic information.

·         Participates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days and meetings held outside the dealership.

 

·         Learn company philosophy regarding customer value.

·         Other duties and projects may be assigned or re-assigned from time to time.

 

·         None

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

·         High School Diploma or GED equivalent

·         Minimum 2 years experience in an agriculture or turf related role with involvement in activities such as sales, service, training, or other related work

·         Ability to use standard desktop load applications such as Microsoft Office and internet connections.

·         Ability to analyze and interpret internal reports.

·         Ability to plan strategically to increase equipment sales

·         Ability to speak effectively one-on-one and within a group.

·         Ability to deal with employees and public in a courteous, tactful, and patient manner.

·         Ability to take initiative and organize responsibilities and job duties to obtain maximum effectiveness.

·         Ability to anticipate problems, provide possible solutions and take corrective action.

·         Ability to understand and carry out upper management requests.

·         Excellent customer relationship skills

·         Good organizational skills

 

 

·         Prompt and regular attendance

·         Valid driver’s license required

·         Team Player

·         Display Positive Energy

·         Familiar with John Deere and competitive products

 

·         Computer

·         Wide range of agricultural, industrial (motorized), and Consumer power equipment

 

PHYSICAL QUALIFICATIONS AND WORK ENVIRONMENT:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, use hands to handle or feel objects, tools, or controls, reach with hands or arms; occasionally required to climb and maintain balance, stoop, kneel, crouch or crawl.

·         The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 or more pounds with assistance.

·         Specific vision abilities required by this job include close and distance vision, the ability to distinguish and identify colors, depth perception, peripheral vision, and the ability to adjust focus.

·         The noise level in the work environment is usually moderate to loud.

·         The working environment while performing the duties of this job will require the employee to frequently work near moving mechanical parts and occasionally be exposed to outdoor weather conditions, extreme cold (weather), extreme heat (weather), and vibrations.  

 

SELECTION GUIDELINES:  Formal application, rating of education and experience, oral interview and reference check.

 

The duties and descriptions listed above include many of the essential functions and requirements of the position.  The omission of specific statements of duties or requirements does not exclude them from the position.  The job description is not a guarantee or a contract.  Employment is at-will and either the employee or the employer may terminate the employment relationship at their discretion.  This job description and any other terms and conditions of employment are subject to change by the employer at their sole discretion.