TES - Grateful Client Program Administrator

The Grateful Client Program Administrator will play a central role in the development, launch, and ongoing management of a comprehensive Grateful Client Program within Auburn University’s College of Veterinary Medicine (CVM). This position will serve as a critical liaison between the Office of Development and the Veterinary Teaching Hospitals, helping to build a culture of philanthropy that connects exceptional veterinary care with meaningful opportunities for grateful clients to support the College’s mission.

Working collaboratively with hospital leadership, clinicians, frontline staff, marketing and communications professionals, and the Development team, the Administrator will coordinate the operational, educational, and engagement components of the program. Responsibilities will include developing and maintaining marketing materials, managing digital content and hospital-based philanthropic messaging, identifying and referring prospective donors, and facilitating appropriate follow-up with grateful clients.

The Administrator will also support the effective management and stewardship of the College’s Compassionate Care Funds, helping coordinate fund utilization, maintain accurate records, and communicate the impact of philanthropic support on patient care.

A significant component of this role will involve building relationships with frontline hospital personnel, providing training and education on the Grateful Client Program, and empowering faculty, clinicians, and staff to recognize opportunities for philanthropic engagement while maintaining the highest standards of patient care, client confidentiality, and professionalism.

Through proactive relationship management, thoughtful communication, and close coordination with the Office of Development, this position will help establish a sustainable and impactful program that strengthens relationships with clients, celebrates exceptional veterinary care, and advances the philanthropic priorities of the College of Veterinary Medicine.

Working collaboratively with hospital leadership, clinicians, frontline staff, marketing and communications professionals, and the Development team, the Administrator will:

• Coordinate the operational, educational, and engagement components of the program. Responsibilities will include developing and maintaining marketing materials, managing digital content and hospital-based philanthropic messaging, identifying and referring prospective donors, and facilitating appropriate follow-up with grateful clients.
• Support the effective management and stewardship of the College’s Compassionate Care Funds, helping coordinate fund utilization, maintain accurate records, and communicate the impact of philanthropic support on patient care.
• Build relationships with frontline hospital personnel, providing training and education on the Grateful Client Program, and empowering faculty, clinicians, and staff to recognize opportunities for philanthropic engagement while maintaining the highest standards of patient care, client confidentiality, and professionalism.

Through proactive relationship management, thoughtful communication, and close coordination with the Office of Development, this position will help establish a sustainable and impactful program that strengthens relationships with clients, celebrates exceptional veterinary care, and advances the philanthropic priorities of the College of Veterinary Medicine.

• Bachelor's degree OR
• High school diploma or equivalent plus 5 years of experience in education