The Swamp Tactical Training Center Operations Manager

Operations Manager

Location: On-Site in Maysville, NC

Position Summary

The Operations Manager runs the business side of day-to-day operations at The Swamp Tactical Training Center and serves as the first point of contact for members, clients, and visitors. This role is responsible for front-office operations, onsite sales administration, billing, invoicing, and accounts receivable, and general office paperwork and recordkeeping, reporting to the General Manager. The Operations Manager supports the Director of Sales & Training with course and membership registration, scheduling, and point-of-sale operations, and supports range operations and tactical training events as needed. The role also carries a business development component: the Operations Manager is expected to identify and refer new training, membership, and contract opportunities to UG Swamp LLC, and participates in referral profit sharing on business they bring in.

Reporting Structure

Direct report to General Manager regarding:

      Front office operations and customer service standards

      Onsite sales administration and course/membership registration

      Billing, invoicing, and payment records

      General office paperwork, filing, and recordkeeping

      Range operations support and tactical training event participation

      Business development referrals and new client opportunities

As Operations Manager, this position holds primary responsibility for:

      Day-to-day operation of the front office and first point of contact for members, clients, and visitors

      Accuracy and timeliness of billing, invoicing, and accounts receivable records

      Coordination of onsite sales administration in support of the Director of Sales & Training

      Organization and completion of general office paperwork, filing, and compliance documentation

      Support to range operations and training events, including range readiness and safety-support functions as assigned

Job Descriptions

Operations Manager

Front Office & Customer Service

      Serve as the first point of contact for members, students, and visitors at the front desk, in person and by phone/email

      Greet and check in customers, course attendees, and range guests; maintain the Member Log system

      Manage the front office phone line and general inquiry inbox, routing calls and messages appropriately

      Maintain a clean, organized, and professional front office and reception area

Sales Administration & Business Development

      Support onsite sales activity for courses, memberships, and range use: process registrations, prepare quotes, and issue contracts and waivers

      Track leads, follow-ups, and course/membership enrollment in coordination with the sales and training team

      Coordinate scheduling for courses, range reservations, and special events (e.g., Swamp Gauntlet, Operator for a Day, VIP visits)

      Process point-of-sale transactions for training courses, memberships, and pro shop merchandise

      Identify, develop, and refer new business for UG Swamp LLC, including military, government, law enforcement, corporate, and private training clients, coordinating with the Director of Sales & Training on pricing, quotes, and follow-through

Billing & Invoice Management

      Prepare, issue, and track customer invoices for training courses, memberships, and contract work

      Follow up on outstanding balances and maintain accounts receivable records

      Process vendor bills and coordinate payment with the Finance & Budget Manager

      Reconcile daily cash and point-of-sale receipts

Range Operations Support

      Support range operations as directed by the General Manager, including range opening and closing, range user check-in, and range readiness

      Assist Range Safety Officers with safety briefings, range control, and Member Log compliance; obtain RSO certification as directed by the General Manager and serve as an RSO when certified and assigned

      Assist with setup, logistics, and breakdown for courses, Operator for a Day packages, competitions, and VIP visits

      Help maintain inventory of targets, range supplies, and equipment, and report safety or maintenance issues promptly

Tactical Training Participation

      Participate in STTC tactical training courses and events as a role player, assistant instructor, or support staff when qualified and scheduled by the Director of Sales & Training

      Attend STTC courses and internal training to build additional qualifications (e.g., RSO and instructor certifications), subject to scheduling and operational needs

      Comply with all STTC safety SOPs, range rules, and firearms handling standards at all times

General Paperwork & Office Administration

      Maintain digital and physical filing systems for contracts, waivers, permits, and correspondence

      Prepare and manage general paperwork, including liability waivers, vendor/contractor forms, and new-hire paperwork

      Order and manage office and front-desk supplies

      Support basic HR administrative tasks (timesheets, onboarding forms, recordkeeping) as directed

      Maintain confidentiality of client, financial, and business records

      Perform other administrative and operational duties as assigned

General Note

All responsibilities are subject to change. The employee may be required to perform additional tasks or take on other work-related duties as needed.