Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. Our commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and Accountability guides how we work and how we care for our patients and communities.
Who we are defines how we care:
- Culture: A shared commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and taking accountability for our own actions with the belief that every one of us makes a difference.
- Patient Access: Setting the standard for orthopedic care in Tennessee with access to over 35 locations across the state, including Ambulatory Surgery Centers.
- Patient Experience: Building strong and authentic relationships with our patients and communities by unifying through consistent collaboration to deliver exceptional patient experiences.
- Financial Stewardship: Using sound judgement to make responsible financial decisions; minimizing waste and maximizing value.
Responsibilities
- Obtain physician referrals for therapy and scheduling the patients at the appropriate facility
- Assist in getting verification and authorization for therapy benefits and treatments
- Assist with patient order management and answering the phone
- Submit charges for rehab services
- Complete cross training for the therapy front desk (answering the phone, scheduling patients, assisting in patient care as needed, completing rehab reports, assist with account payments and estimates)
- Completing patient paperwork and submission for DMEs
- Be efficient and competent in completing the necessary rehab reports
- Respond and address clinical tasking needs
- Display appropriate communication with patients (in person and over the phone) and team members to provide quality customer service
- Display knowledge of electronic documentation portal, Microsoft office, and rehab billing guidelines
Requirements
- Experience collecting co-payments, deductibles, coinsurance, and balances.
- Knowledge of administrative and clerical procedures.
- Professional personal presentation and excellent customer service practices
- Previous experience and knowledge of insurance.
Preferred
- NextGen Software experience.
Benefits
- Competitive pay
- Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
- Paid Time Off (which increases with years of service)
- Paid Holidays
TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.