Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. Our commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and Accountability guides how we work and how we care for our patients and communities.
Who we are defines how we care:
- Culture: A shared commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and taking accountability for our own actions with the belief that every one of us makes a difference.
- Patient Access: Setting the standard for orthopedic care in Tennessee with access to over 35 locations across the state, including Ambulatory Surgery Centers.
- Patient Experience: Building strong and authentic relationships with our patients and communities by unifying through consistent collaboration to deliver exceptional patient experiences.
- Financial Stewardship: Using sound judgement to make responsible financial decisions; minimizing waste and maximizing value.
The Therapy Patient Services Specialist is the friendly and helpful face of TOA – generally, the first person who interacts with our patients and their families as they arrive to their therapy appointments. The Therapy Patient Services Specialist sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA.
- Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
- Work closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team
- Verify patient demographic information upon arrival
- Update and change insurance information as appropriate
- Scan insurance cards and drivers licenses
- Enter referrals into the computer and link it to the appropriate case
- Collect co-payments, coinsurance's, deductibles, and balances
- Prep daily clinics for upcoming appointments and print related documents
- Create a record of the appointment, or an encounter and print
- Ensure that all documentation is entered accurately and swiftly
- Schedule follow-up appointments as necessary
Requirements
- High school diploma or equivalent is required.
- At least one year medical office administration experience is preferred, with demonstrated success understanding some experience in an orthopaedic office a plus
- Knowledge of healthcare insurance
- Knowledge of administrative and clerical procedures, including experience with computer systems.
- Experience with an EHR or NextGen is a plus
- The ability to multi-task and maintain flexibility – including flexibility in work schedules to adjust to necessary clinic hours
- An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care
- Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner
TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers