Therapy & Product Support Manager

The Therapy & Product Support Manager oversees both the Therapy Support and Product Support specialist tracks, managing staff who respond to patient requests by phone, email, or chat and overseeing daily workload to ensure required service volume and quality levels are consistently attained. This role is responsible for training and coaching staff across both functions - including scope-of-practice standards for clinically-informed therapy conversations - and partners closely with the Quality Assurance team on device replacement review and FDA compliance.

SALARY: $70,000 to $75,000 Annually