Tier 1 Help Desk - Remote

• Current Openings
• Veterans Program
• Working With Indotronix
• Referral Program

All current openings

Tier 1 Help Desk - Remote

• Location: United States
• Employment type: W-2 Hourly
• Work model: Remote
• Posted August 6, 2026
• Job ID: JPC - 207487

Easy ApplyApply Now

Job Description

Tier 1 Help Desk - Remote (DFW Area)

Shift: 1st Shift, 6AM-3PM CT

About the Role

Join a dynamic IT team as a Tier 1 Help Desk specialist, supporting a major migration project for a leading organization in the Dallas-Fort Worth area. This remote-first opportunity is ideal for motivated tech professionals eager to expand their troubleshooting skills while working on cutting-edge enterprise technology. Flexible remote work is available, with initial laptop provisioning in the Fort Worth office.

Responsibilities

• Deliver prompt Tier 1 IT support for end users, focusing on Windows 10 Enterprise and Office 365 troubleshooting
• Resolve issues related to network drive mapping, printer connectivity, and software installation on re-imaged laptops
• Utilize scripts, how-to guides, and issue-resolution documentation to efficiently solve technical problems
• Escalate complex incidents to Tier 2 support when necessary to ensure timely resolution
• Accurately log and track all support requests using the organization's ticketing system
• Contribute to the successful rollout of IT migration initiatives

Required Skills and Experience

• 1-3 years of proven desktop support or customer service experience
• Strong knowledge of Windows 10 and Office 365 environments
• Hands-on experience with mapping and remapping network drives
• Proficiency in software installation and PC setup
• Familiarity with IT ticketing systems
• Must be a US Citizen and pass a background check
• Based in the Dallas-Fort Worth (DFW) area

Preferred Skills

• ServiceNow platform experience
• BitLocker encryption knowledge
• Understanding of Multi-factor Authentication processes
• Experience with mobile device management

Benefits

• Competitive hourly pay for a high-impact project
• Flexible remote work with initial onsite laptop provisioning
• Opportunity to gain hands-on experience with enterprise-grade technology and IT migration projects
• Supportive team environment with escalation pathways and detailed documentation
• Potential for contract extensions and future career growth in IT support

How to Apply

Ready to take the next step in your IT career? Submit your resume today to join a forward-thinking team and make a real impact on a large-scale technology project. Candidates must be local to the DFW area and able to travel to the Fort Worth office for equipment provisioning.

Easy ApplyApply Now

Interested in this role?

Easy ApplyApply Now

Job details

Job ID JPC - 207487

Location United States

Work Model Remote

Employment Type W-2 Hourly

Experience 1-3 years

Pay Rate $16 - $22 (Hourly)

Posted August 6, 2026

Skills Tier 1 Help Desk - Remote

Share this job

*