We are seeking a highly motivated and customer-focused individual to deliver exceptional service to our customers. The ideal candidate will leverage their in-depth knowledge of our products and procedures to resolve inquiries efficiently and effectively. This role offers opportunities for growth and advancement, with the potential to transition into a technical support position for top performers.
Essential Duties and Responsibilities
Answer and process incoming calls in a timely and professional manner.
Transfer calls to the appropriate department to ensure a timely resolution.
Escalate complex or technical issues to the relevant support team.
Assist customers with service-related issues.
Create service requests in accordance with established department policies and procedures.
Job Qualifications
Strong written and verbal communication skills
Strong time management and organizational skills
Strong interpersonal and active listening skills
Attention to detail
Data entry and typing skills
Education and Experience Requirements
High school diploma or equivalent.
Previous customer service or call center experience is preferred.
A passion for technology and IT is a plus.
Numbers & Facts
Location
Tampa, Florida
Skills
Call Centersunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
Help Deskunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Maintenance Servicesunmatched
Organizational Skillsunmatched
Policy Developmentunmatched
Presentation/Verbal Skillsunmatched
Procedure Developmentunmatched
Service Deliveryunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Time Managementunmatched
Top Sales Repunmatched
Typingunmatched
Writing Skillsunmatched
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