Tier 1 Support Specialist

Systems Integration and Development, Inc.

Lakewood, CO

Autofill and Review

19 days ago

Job Description

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist. This is a full-time and onsite position based in the Lakewood, CO area.

Roles and Responsibilities

Provide hardware and software support for Windows and some Mac desktops and laptops
Troubleshoot user accounts, software and hardware problems
Appropriately escalate problems to designated support levels using defined processes
Respond to all requests for assistance
Log and report each service request
Close out trouble calls
Other duties as assigned

Numbers & Facts

Location

Lakewood, CO

Skills

Apple Desktopsunmatched
Hardware Administrationunmatched
Identify Issuesunmatched
Laptop PCunmatched
Maintenance Servicesunmatched
Microsoft Windows Operating Systemunmatched
Software Administrationunmatched

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