Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client refers to several distinct entities, most notably the not-for-profit system in Idaho/Eastern Oregon, and the Texas-based system affiliated with Common Spirit Health.
Job Title: Tier 1 Technical Support
Location: Boise, ID 83712
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Location: Boise, ID 83712
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
Responsibilities
- Provide first-level technical support for end-user desktops, laptops, handheld devices, and network peripherals.
- Deliver phone-based customer service and technical assistance in a high-volume service desk environment.
- Troubleshoot standard enterprise software including Microsoft Office 365, Adobe, line-of-business, and proprietary applications.
- Accurately document all customer interactions in the ticketing system.
- Escalate and route unresolved requests to appropriate secondary technical teams.
Preferred Qualifications
Experience
- 1+ years of enterprise help desk/service desk experience supporting corporate PC/network clients, network printing, and high-volume phone queues.
Technical Knowledge
- Windows 10.
- VDI environments.
- Microsoft Office 365.
- Mobile devices.
- Enterprise ticketing software.
Systems Administration
- Basic understanding of Active Directory tools, group policies, and user account management.
Industry Background
- Prior experience in large enterprise environments (healthcare, financial, or tech institutions strongly preferred).
Soft Skills
- Outstanding communication and phone-based customer service skills.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Boise, ID |
| Industry | Computer/IT Services |
| Salary | $25.02 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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