Tier 3 Enterprise Management (EM) | OSD Support Services

Enterprise Management (EM) OSD Admin (Tier III)

Location: San Antonio, TX

Clearance Required: Public Trust (ADP/IT-II); Tier 3 Investigation (NACLC)

Program Overview

The Defense Health Agency’s Domain and Directory Services Branch (DDSB) supports the global IT infrastructure that underpins medical readiness for the Army, Navy, and Air Force. This includes sustaining both on-premise and cloud-based environments serving over 200,000 users and 250,000 end-user devices across 250 sites worldwide. DDSB manages core identity, access, and directory services essential to mission-critical healthcare delivery within the Military Health System. Team members contribute to a broad range of IT operations and modernization efforts that directly impact service members, veterans, and their families. This is a high-impact environment supporting both peacetime healthcare and wartime readiness across the DoD medical enterprise.

Summary

The Tier 3 Level EM Development and Testing Support Services role provides expert-level engineering, development, and validation support for enterprise management (EM) tools within the DHA hybrid IT environment. This role ensures that new features, updates, and system changes are properly developed, tested, and integrated before deployment across enterprise endpoints and infrastructure.

Summary

EM OSD Admin supports and maintains the Operating System Deployment (OSD) infrastructure used across the DHA enterprise for physical and virtual systems.

Key Responsibilities:

• Manage and optimize OSD task sequences, driver packages, and imaging tools.
• Troubleshoot and resolve deployment failures in diverse endpoint environments.
• Develop and update OSD configurations to align with evolving security and operational requirements.
• Ensure integration with EM tools and maintain deployment documentation.

Qualifications:

• Hands-on experience with OSD via MECM or similar platforms.
• Proficiency in image creation, PXE boot troubleshooting, and driver management.
• Knowledge of DoD imaging standards and endpoint security configurations.

Education & Certification Requirements (per DoD 8140 Qualification Matrices)

1) Microsoft Certified: Azure Administrator Associate or Windows Server Hybrid Administrator Associate

2) Any of the following...

• Academic Education: Bachelor’s degree in information technology, Cybersecurity, or a related discipline.
• OR Baseline: Security+ CE, or SSCP, or GSEC, or Cloud+, or GICSP, or GLSC or CISSP
• OR DoD/Military Training: F07DZZ1 or M03385G or M10395B or M223854 or A-150-0045 now W-250-0750 or A-531-0021 or W-250-0750 or A-150-3400 now W-250-0750 or A-150-1980 or A-150-1202 or A-150-1203 or A-150-1250 or A-150-1855 / A-150-1940 or A-113-0205 or A-113-0175 or A-113-0018 or A-113-0382 or A-113-0027 or A-113-0383 or A-113-0175 or A-113-0202 or A-113-0233 or DISA-US1379