Tier I IT Help Desk Technician

Title: Level 1 IT Support Technician

Job Type: Contract to hire

Location: Onsite, Downtown

Pay Range: $25-$27/hour converting to 55K

Summary

An entry-level IT support professional is needed to provide technical assistance to internal staff and ensure reliable day-to-day operation of systems and devices. This position acts as the first line of support, helping resolve user issues related to hardware, software, and connectivity. The role requires strong communication abilities, a service-oriented mindset, and a genuine interest in technology and troubleshooting.

Responsibilities

• Provide first-tier technical support to employees both on-site and remotely through various channels such as phone, email, messaging, and remote tools.
• Set up, configure, and maintain end-user devices including computers, mobile devices, printers, monitors, and communication equipment.
• Identify, troubleshoot, and resolve common technical issues involving software, hardware, and network connectivity.
• All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.