TikTok Shop - Sortation Operations Supervisor, Sort Center

TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.

The Sortation Operations Supervisor leads daily operations within the facility s automated sortation area, including Matrix and Cross Belt Sorter systems, ensuring safe, accurate, and efficient package processing. This role requires a strong understanding of automated sortation workflows, exception management, sortation accuracy, and throughput optimization to drive operational performance and system reliability.

Key Responsibilities

• Lead daily operations within the automated sortation area, including matrix and cross belt sorter systems, ensuring safe and efficient execution of all sorting activities.
• Monitor and drive key operational metrics, including throughput, sort accuracy, on time processing, and operational efficiency.
• Investigate operational exceptions such as unreadable barcodes, missing shipment data, damaged packages, and sorter misroutes, and drive timely resolution through root cause analysis.
• Partner closely with Maintenance, Engineering, and IT teams to troubleshoot equipment issues, conveyor disruptions, system failures, and sorter logic exceptions.
• Coordinate real time operational responses to equipment downtime, chute blockages, and other operational disruptions to minimize service impact.
• Analyze sortation performance data and quality metrics to identify trends, improve operational reliability, and reduce missorts and package losses.
• Develop and implement process improvements to optimize sortation flow, equipment utilization, and overall productivity.
• Lead, coach, and develop frontline operators and Team Leads while promoting a strong culture of safety, accountability, and continuous improvement. Minimum Qualifications
• Associate s degree or above.
• 3+ years of experience in sortation, fulfillment, parcel logistics, or warehouse operations.
• Experience managing frontline operations in a high volume, fast paced environment.
• Experience working with automated material handling equipment, conveyor systems, or sortation technologies.
• Strong problem solving and root cause analysis skills with the ability to make decisions in real time operational environments.

Preferred Qualifications

• Experience operating or managing Cross Belt Sorters, Tilt Tray Sorters, Matrix Sortation systems, or other automated sortation technologies.
• Experience in parcel, e commerce, or last mile logistics networks.
• Familiarity with WMS, sortation control systems, and operational performance reporting tools.
• Experience partnering with Maintenance, Engineering, or IT teams to support automated operations.
• Strong analytical skills with experience using operational data to drive performance improvements.
• Experience leading diverse teams in multilingual and multicultural environments.