About us:I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.
What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.
Job Description:About the Role:The Operations Analyst assists the Toll Operations Manager in monitoring and supporting day to day operations of the Back Office System, TCS, and ATMS to ensure on-time and accurate billing of toll transactions; facilitate month-end processes with the Toll Service Provider (TSP); analyze and trend the handling of transactions; accurate reconciliation of all revenue; accurate reporting of revenue and traffic; and ensure managed lane customers experience a predictable and reliable experience. The Operations Analyst also actively
participates in the implementation and testing of central systems, tracks results and records and escalates system performance issues.
Essential Duties and Responsibilities:- Interact with the TSP ensure a smooth and efficient integration and operation
- Monitor the Recon Queue and Dispute Queue volumes, and work with the Image Review Supervisor to
- ensure the transactions are cleared by applicable dates
- Monitor and trend the disposition reason codes, and escalate as necessary
- Facilitate the monthly adjustment and dispute process with the TSP
- Establish and ensure adherence to month-end closure timelines with the TSP
- Monitor and support accurate and timely transaction processing, submission of toll transactions to the TSP for billing, and oversees accurate transaction rating and closing of rate gaps
- Reconcile daily payments of transaction files to disposition files
- Monitor System alarm and escalate as needed
- Monitor daily TVL files from NCTA and make sure the files are received & processed in timely manner.
- Monitor and trend proper system handling of HOV transactions, escalate as necessary, and be able to assist the Customer Support department with customer questions and escalate as necessary
- Support day to day operational activities, reporting of traffic and revenue, reporting of image review
- team performance and reporting of key performance indicators
- Review and/or create operational process and procedure documents, ensuring of accuracy and updating
- as necessary and provide support during audits
- Report system operational constraints, deficiencies, and defects to the development team.
- Use the database and PowerBI to create and review custom reports. Prepare monthly and quarterly
- operational reports for upper management
- Oversees accuracy of payment files, evaluates and investigates adjustments, and rejections and file
- disputes, where required
- Oversees the monitoring and reconciliation of payments received and track and report delayed
- payments
- Oversees accurate transaction rating and closing of rate gaps
- Monitor and report on accurate transaction generation at the roadside, timely data transmission, data validation of transactions, and track and analyze TCS and ATMS performance.
- Monitor and report on the accurate and timely collection of traffic data
- Actively participate in BOS integration test execution and user acceptance test execution
- Work with the relevant business groups to develop reporting requirements, manage development, test, and implement.
- Review, comment and/or update test plans to support business rules and participate in User Acceptance Testing and Performance Testing
- Review of test plans and test evidence documents and ensure that test results adhere to business
- processes.
- Review and evaluate relevant test plans and test cases to ensure