Job Description
The AppleCare Field Service Diagnostics Engineering team is seeking candidates with strong experience building automation frameworks and tools to validate diagnostic and repair tools used to service Mac, iPhone, iPad, Apple Watch, AirPods, and Apple Vision Pro. This position requires a passionate and self-motivated individual with excellent cross-functional communication skills, flexibility, and the ability to adjust to rapid change. The ideal candidate is naturally curious, eager to deep-dive into technical areas, and inclined to explore and integrate AI initiatives into existing processes. In this role you'll be responsible for the team's overall automation strategy - from idea to fully built solution. This will involve working with teams all across Apple. You will expand the team's automation frameworks, build new tools, set up monitoring systems, and be responsible for ensuring the team is fully ready to test the latest generation of Apple products while maintaining the high quality of our existing diagnostic and repair systems.Partner with cross-functional/global teams to define automation requirements and roadmap. Mentor and provide technical guidance to other engineers on the team. Design, implement and maintain automation frameworks and tools to support Diagnostics and Repair QA test teams. Expand the existing monitoring systems. Manage and scale the QA Automation Lab fleet of devices.BA/BS degree in a related field, or equivalent work experience 5+ years of Swift and Python programming experience. Experience building and growing XCUITests and supporting frameworks. Possess a proven understanding of software testing and QA methodologies. Ability to extract user scenarios from software feature descriptions and requirements to translate them into effective test plans and cases. Strong written and verbal communication skills, and thrives in a dynamic, collaborative team environment. Strong knowledge of Unix-based systems.Understanding of CI/CD systems, like Jenkins. Understanding Apple Service Toolkit 2 and Field Diagnostics ecosystems. Exposure to MDM solutions like Puppet or Ansible. Previous professional experience with robotics.
Numbers & Facts
| Location | Sunnyvale, CA |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1976 |
| Website | https://www.apple.com/jobs |
About Company
We bring amazing people together to make amazing things happen.
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
About Apple
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.
Skills
- Ansibleunmatched
- Appleunmatched
- Apple Macsunmatched
- Apple iPadunmatched
- Apple iPhoneunmatched
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Automation Engineeringunmatched
- Communication Skillsunmatched
- Continuous Deployment/Deliveryunmatched
- Continuous Integrationunmatched
- Cross-Functionalunmatched
- Ecosystemsunmatched
- Home Automationunmatched
- Jenkinsunmatched
- Laboratory Automationunmatched
- Manufacturing Data Managementunmatched
- Mentoringunmatched
- On Site Supportunmatched
- Presentation/Verbal Skillsunmatched
- Puppet (Configuration Management)unmatched
- Python Programming/Scripting Languageunmatched
- Quality Assuranceunmatched
- Quality Assurance Methodologyunmatched
- Quality Managementunmatched
- Requirements Managementunmatched
- Software Testingunmatched
- Swiftunmatched
- Systems Administration/Managementunmatched
- Team Playerunmatched
- Technical Leadershipunmatched
- Test Automationunmatched
- Test Caseunmatched
- Testingunmatched
- Unix Operating Systemsunmatched
- Vehicle Fleetsunmatched
- Writing Skillsunmatched
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