Tools Support Engineer

Job Description: Tools Support Engineer

Location: Tampa, FL or Dallas/Coppell, TX (Texas preferred)
Employment Type: Contract-to-Hire (W2)
Experience Level: Mid-Senior (Associate Level)

Key Responsibilities

ALM Tools Administration & Support

• Create/manage projects, users, and roles in Microfocus QC/ALM/Octane.
• Troubleshoot user-reported issues and provide L2/L3 support.
• Develop SQL queries, macros, and scripts to automate repetitive tasks.
• Customize dashboards, workflows, and reports for engineering teams.

Integration & Upgrades

• Integrate ALM tools with 3rd-party/Microfocus systems.
• Test and deploy patches/upgrades; migrate projects to new versions.
• Validate environments post-upgrade and document best practices.

Cross-Functional Collaboration

• Partner with IT/engineering teams to pilot new tools and extract audit reports.
• Monitor license servers, databases, and infrastructure health.
• Train users and communicate tool updates effectively.

Required Skills

Must-Have:

• 2+ years in end-user software support (any application).
• Strong troubleshooting and problem-solving skills.
• Proficiency in SQL, scripting (VBScript/JavaScript), and macros.
• Excellent communication and time management.

Nice-to-Have:

• Experience with Microfocus ALM/Octane/QC or similar tools.
• Financial services industry exposure.