Towing Dispatcher

Our dispatchers are the communication hub of the operation. Every shift brings different challenges, from helping a stranded motorist to coordinating equipment for a commercial breakdown or accident recovery. The Towing Dispatcher receives service requests, gathers accurate information, determines the appropriate response, and coordinates drivers and equipment so customers receive timely and professional assistance. This position requires strong communication, organization, attention to detail, and the ability to make sound decisions while priorities are changing. Because we operate 24 hours a day, 365 days a year, schedules may include weekends and holidays, with both day and night shift opportunities available. Key Responsibilities Answer incoming calls from customers, commercial accounts, law enforcement agencies, truck drivers, and roadside-assistance partners.Gather complete and accurate information, including the customers location, vehicle type, service need, destination, and any known safety concerns.Evaluate incoming calls and assign the appropriate driver, tow truck, or recovery equipment based on location, urgency, availability, and service requirements.Prioritize and coordinate multiple service calls while responding to changing conditions throughout the shift.Communicate complete job information, updates, and special instructions to drivers.Monitor driver locations, job status, and equipment availability using dispatch and GPS technology.Provide customers and business partners with accurate status and estimated-arrival updates.Monitor traffic, road, weather, and emergency conditions that may affect response times or driver safety.Maintain accurate and timely service records in the dispatch system.Relay messages and coordinate information between drivers, customers, managers, law enforcement agencies, and office personnel.Respond professionally to customer questions, concerns, and complaints, including during stressful or emergency situations.Escalate safety concerns, unusual recovery situations, service delays, or other operational issues when appropriate.Work collaboratively with drivers and other dispatch team members to maintain coverage and keep operations running smoothly.Protect confidential customer, company, and account information. Qualifications & Skills Strong verbal and written communication skills with a professional, compassionate customer-service approach.Ability to remain calm, respectful, and solution-focused during stressful situations.Strong attention to detail, accurate data entry skills, and the ability to organize and prioritize multiple active service calls.Sound judgment and the ability to make timely decisions as priorities change.Basic computer proficiency and the ability to learn dispatch, GPS, mapping, phone, and communication systems.Dependable attendance and the ability to arrive on time for scheduled shifts.Ability to work effectively both independently and as part of a team. Preferred Qualifications Previous experience in towing dispatch, transportation, logistics, roadside assistance, call-center operations, or customer service.Familiarity with Wisconsin and Twin Cities-area roads, communities, and major highways.Experience using dispatch software, GPS tracking, mapping applications, multiline telephone systems, or two-way communication equipment.General understanding of vehicle types, towing services, roadside assistance, or commercial trucking. (Note: We are willing to train a dependable candidate who demonstrates strong communication skills, good judgment, attention to detail, and a genuine willingness to learn.) Compensation, Benefits & Perks Pay Range: Competitive hourly pay, based on experience and shift scheduling.Health Insurance: Star Management Services LLC pays 50% of the employee's health insurance premium for full-time employees.Paid Time Off: Eligible full-time employees accrue Paid Time Off (PTO) beginning on their date of hire.Casual Work Environment: Office staff enjoy a business casual dress code, which includes workplace-appropriate jeans and running shoes. Physical Demands & Work Environment Ability to work in an office environment that involves extended periods of sitting, computer use, and frequent telephone communication.Star Management Services LLC will provide reasonable accommodations to enable a qualified applicant or employee with a disability to perform the essential functions of the job. Star Management Services LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind based on age, color, race, creed, gender, national origin, religion, sexual orientation, or any other protected characteristic. Employment with Star Management Services LLC is on an at-will basis.