At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Summary:
- Provides customer support for Team Resources (TR) Information Technology related issues.
- Technical responsibilities include maintaining a working knowledge of TR daily operations to ensure superior technical support, identifying process improvements based on customer's needs and troubleshooting and providing client support for systems and applications.
- May participate in projects from inception to completion and perform other duties as assigned.
- The TR Service Management Analyst serves as the primary analyst for the Team Resources case management system and knowledge base.
- This position is responsible for configuring, implementing, maintaining, and continuously improving case management functionality, including case types, workflows, routing rules, queues, service-level targets, notifications, templates, and reporting.
- The position also manages the knowledge base lifecycle by coordinating the creation, review, approval, publication, organization, and retirement of TR knowledge articles.
- The analyst partners with Team Resources subject matter experts, operational leaders, and other stakeholders to ensure the system and knowledge base support efficient service delivery, accurate information, employee self-service, and a consistent user experience.
- Additional responsibilities include troubleshooting system issues, supporting upgrades and enhancements, monitoring data and content quality, developing procedures, providing user support, and identifying opportunities to improve processes and system performance.
Facility:
BayCare Health System, Team Resources Technology-BCHS
Location: BayCare System Office East (Clearwater, FL)Status: Full Time, Exempt: YesShift Hours: 8:00 AM - 5:00 PM
Weekend Work: Occasional
On Call: No
How often will this team member be working remotely? Hybrid
Minimum Qualifications:
Required Education:
- HS Graduate or Equivalent GED.
Required Experience:
- 2 years - Infor Systems Implementation; OR
- 2 years - Infor Systems Design; OR
- 3 years - Systems Support (Preferably within Infor)
Other Requirements:
- Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.
Equal Opportunity Employer Veterans/Disabled