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Track and Trace Specialist - Weekend

ALS
  • Jackson, Michigan
    22 days ago

    Job Description

    Automated Logistics Systems (ALS) is a family-owned third-party logistics (3PL) provider with a long history of delivering dependable transportation and logistics solutions. As a Top 100 3PL recognized by Transport Topics, we take pride in our commitment to customer service, continuous improvement, and operational excellence.
    At ALS, our people make the difference. We value accountability, a strong work ethic, a positive attitude, and teammates who take ownership of their work and support one another. We are looking for individuals who want to contribute to a team that puts customers first and takes pride in getting the job done right.
     
    Location: Must be located in Jackson, MI
     
    Position Summary:
     
    The Weekend Track and Trace Specialist is responsible for monitoring shipments, maintaining accurate tracking information, communicating shipment updates, and resolving transportation issues to ensure freight moves efficiently from origin to destination. This role serves as a key point of contact for Account Managers regarding shipment status and requires strong communication, attention to detail, and the ability to respond quickly to changing priorities.
     
    Working during weekend and overnight hours, this individual plays an important role in maintaining service continuity, protecting customer relationships, and minimizing disruptions throughout the transportation process.
     
    Key Responsibilities:
    • Shipment Tracking and Monitoring: Monitor freight movement from origin to destination, maintain accurate real-time tracking updates, and proactively coordinate with carriers and transportation partners to address delays or shipment issues.
    • Customer Experience and Communication: Serve as a primary point of contact for Account Managers regarding shipment status, provide timely and accurate updates, and proactively address concerns to maintain a positive customer experience.
    • Escalation and Problem Resolution: Identify and prioritize shipment exceptions, coordinate with carriers and internal teams to resolve issues efficiently, and escalate critical concerns while maintaining clear communication with all stakeholders.
    • Compliance and Documentation: Ensure shipment information and required documentation, including bills of lading, invoices, and customs paperwork, are accurate, complete, and maintained in accordance with company policies and applicable regulations.
    • Teamwork and Continuous Improvement: Collaborate with teammates to manage workloads, provide support and training when needed, maintain a positive attitude, and remain flexible while contributing to ALS's culture of accountability and continuous improvement.
    Key Performance Indicators (KPIs):
    Performance will be measured using the following operational metrics:
    • BOL Completion: 60%
    • Checks per Hour: 97
    • Tracking Success Rate: 75%
    Performance targets are subject to change based on business needs.
     
    Education and Experience:
    • High school diploma or equivalent required.
    • Previous experience in transportation, logistics, shipping, or trucking preferred.
    • Familiarity with shipment tracking systems and transportation documentation is a plus.
    • Strong attention to detail and organizational skills.
    • Effective written and verbal communication skills.
    • Ability to prioritize tasks, troubleshoot issues, and work independently during overnight hours.
    • A dependable, team-oriented attitude with a strong sense of ownership and accountability.
    Schedule: 
    This is a weekend-focused overnight position with the following scheduled hours:
    • Friday: 10:00 PM – 6:00 AM
    • Saturday: 6:00 PM – 6:00 AM
    • Sunday: 6:00 PM – 6:00 AM
    • Monday: 10:00 PM – 6:00 AM
    Why Join ALS?
     
    At ALS, you'll have the opportunity to make a direct impact on customer satisfaction and daily operations while working alongside a team that values accountability, collaboration, and continuous improvement. We believe great people and a strong culture are essential to our success, and we look for teammates who are ready to contribute to both.
    If you are dependable, detail-oriented, and enjoy solving problems in a fast-paced environment, we encourage you to apply!
     

    Numbers & Facts

    LocationJackson, Michigan
    Websitehttps://www.automatedlogistics.com/careers/job-openings/

    Skills

    • Billingunmatched
    • Billing Recordsunmatched
    • Cargo/Freightunmatched
    • Communication Skillsunmatched
    • Continuous Improvementunmatched
    • Corporate Policiesunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Data Qualityunmatched
    • Detail Orientedunmatched
    • Documentationunmatched
    • Establish Prioritiesunmatched
    • Identify Issuesunmatched
    • Logisticsunmatched
    • Metricsunmatched
    • Operational Improvementunmatched
    • Operationsunmatched
    • Organizational Skillsunmatched
    • Performance Metricsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Regulationsunmatched
    • Sales Managementunmatched
    • Shipping Documentsunmatched
    • Team Playerunmatched
    • Third-Party Logistics (3PL)unmatched
    • Time Managementunmatched
    • Time Trackingunmatched
    • Training/Teachingunmatched
    • Transportation and Logisticsunmatched
    • Truckingunmatched
    • Writing Skillsunmatched

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