Track Lead - ServiceNow, IT Service Management

Job Description

Track Lead - ServiceNow, IT Service Management

Bengaluru, Karnataka

Job Summary

Job Role : Track Lead - ServiceNow, IT Service Management

10+ years of experience as ServiceNow developer responsible for designing, customizing, and supporting SAM solutions with strong hands-on capabilities in scripting, integrations, and platform architecture to enable software compliance and optimization.

Key Responsibilities

Configure and enhance SAM Pro modules including discovery, reconciliation, normalization, and entitlement mapping Develop and maintain Business Rules, Client Scripts, Script Includes, and UI Policies for automation and validation Maintain integration on tools like SCCM, Intune, Flexera using REST/SOAP APIs (XML/JSON payloads) Implement license compliance rules, audit tracking mechanisms, and optimization workflows Support software entitlement, reclamation, usage tracking, and license position calculations Configure and troubleshoot Discovery, import sets, transform maps, and data ingestion pipelines Monitor and resolve data discrepancies between CMDB, SAM tables, and external sources Handle L2/L3 incidents related to SAM data, scripts, and integrations Participate in code reviews, debugging, and performance optimization of scripts Collaborate with ITAM, procurement, and finance teams for license governance and cost optimization Develop and customize SAM solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Perform advanced scripting using Glide APIs, server-side scripting, and asynchronous processing Configure Discovery, normalization, reconciliation, and license models Work on automation use cases (license harvesting, reclamation, compliance checks) Troubleshoot issues across scripts, workflows, integrations, and data inconsistencies Participate in code reviews, debugging complex issues, and performance tuning

Skill Requirements

Strong hands-on experience with: Client Scripts (onLoad/onChange/onSubmit) Business Rules (before/after/async) Script Includes (reusable server-side logic) Experience working with XML/JSON data structures for integrations Knowledge of IntegrationHub / REST APIs / MID Server architecture Expertise in SAM Pro, CMDB, Discovery Understanding of CSDM, data modeling, and normalization processes

Other Requirements

Certification: ServiceNow SAM Professional / CIS-ITSM / CAD preferred Strong debugging and scripting mindset Experience in audit/compliance-driven environments

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.