Track Manager - Active Directory Service Interfaces

Job Description

Track Manager - Active Directory Service Interfaces

Job Summary

This role oversees the management and optimization of on-premise Active Directory environments for large and complex projects, ensuring robust directory services operations. The individual drives process improvements, ensures adherence to client SLAs, and empowers technical teams by providing expert guidance and innovative solutions. They are accountable for maintaining service excellence, addressing escalated issues, and aligning directory management practices with organizational objectives.

Key Responsibilities

1. Lead operations management by administering, optimizing, and troubleshooting On Premise Active Directory and Directory Services to ensure high availability and compliance with security standards.

2. Implement advanced directory services solutions using Active Directory tools (such as ADUC, GPMC, PowerShell) to address complex authentication, authorization, and group policy requirements.

3. Oversee and continuously improve directory services processes, including identity lifecycle management, access provisioning, and incident response, leveraging automation and best practices.

4. Ensure operational excellence by monitoring service performance, analyzing trends, and proactively resolving potential issues using monitoring and reporting tools (e.g., SCOM, Event Viewer).

5. Act as a technical point of escalation for complex Active Directory incidents, driving resolution and root cause analysis.

6. Mentor and guide the support team in advanced troubleshooting, process adherence, and the adoption of innovative solutions for directory services operations.

7. Collaborate with internal stakeholders to translate business and security requirements into robust directory services configurations and operational procedures.

8. Promote process innovation by evaluating emerging tools and technologies in directory services and recommending improvements to enhance operational efficiency and security posture.

Skill Requirements

1. Excellent Proficiency In Active Directory Management Tools (Aduc, Gpmc, Powershell Scripting, Adsi Edit).

2. Advanced Proficiency In Group Policy Design, Implementation, And Troubleshooting.

3. Expert Understanding Of Authentication Protocols (Kerberos, Ntlm) And Directory Security Best Practices.

4. Excellent Skills In Monitoring, Reporting, And Auditing Directory Services Environments.

5. Strong Leadership And Mentoring Abilities In Technical Teams.

6. Advanced Proficiency In Incident Management, Root Cause Analysis, And Process Optimization.

Other Requirements

1. Microsoft Certified: Identity and Access Administrator Associate (optional but valuable)

2. Microsoft Certified: Windows Server Hybrid Administrator Associate (optional but valuable

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.