Track Manager - Juniper Network Technologies, Infoblox IPAM

Job Description

Track Manager - Juniper Network Technologies, Infoblox IPAM

Dunedin, Otago

Job Summary

This role is responsible for leading and optimizing operations for large-scale and complex network environments, with a focus on Data, DDI (Infoblox/Efficient IP), and Juniper technologies. The individual ensures operational excellence, drives continuous improvement, and empowers technical teams to meet stringent client SLAs. They champion process innovation, proactively resolve technical challenges, and maintain high standards of service delivery aligned with organizational objectives.

Key Responsibilities

1. Oversee network operations using Juniper and DDI (Infoblox/Efficient IP) platforms, ensuring service reliability, availability, and adherence to client SLAs.

2. Lead the troubleshooting and resolution of advanced network data and DDI incidents, utilizing diagnostic tools and in-depth protocol analysis.

3. Drive process optimization initiatives by analyzing operational workflows and implementing best practices for Juniper and DDI environments.

4. Mentor and guide technical teams on Juniper device configurations, DDI management, and advanced networking concepts, fostering skill development and operational autonomy.

5. Collaborate with client stakeholders to understand evolving network requirements and deliver tailored solutions using Juniper and DDI technologies.

6. Implement and monitor automation scripts for DDI (Infoblox/Efficient IP) to streamline IP address management and DNS/DHCP provisioning.

7. Lead root cause analysis for major incidents, ensuring permanent fixes and documentation for knowledge sharing within the team.

8. Evaluate and introduce innovations in network management tools and DDI solutions to enhance operational efficiency and security.

Skill Requirements

1. Excellent Proficiency With Ddi Solutions, Specifically Infoblox And/Or Efficient Ip Platforms.

2. Advanced Troubleshooting Skills Using Network Monitoring And Diagnostic Tools.

3. Strong Capability In Automation And Scripting For Ddi Operations (Python, Rest Apis Preferred).

4. InDepth Understanding Of Dns, Dhcp, And Ipam Management In Enterprise Environments.

5. Excellent Communication And Leadership Skills For Mentoring Teams And Engaging Stakeholders.

6. Advanced Proficiency In Managing Network Operations For LargeScale, Complex Environments.

Other Requirements

1. Juniper Networks Certified Internet Professional (JNCIP) or higher certification recommended.

2. Infoblox Certified DDI Professional (CDP) or Efficient IP certification optional but valuable

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.