Job Description:
Title: Customer Service/Trade Marketing Representative
Location: Winter Haven, Florida
Salary: $40,000.00 - $75,000.00 per year
Full Time, Onsite
Industry: Food
Job Summary:
Produce company that grows, packs, and sells produce to retailers across the country is looking for someone that will be responsible for providing exceptional customer service and acting as a liaison between the sales team, logistics, marketing, and customer accounts.
Minimum Required Qualifications:
- 2+ years previous customer service experience
- Possess excellent verbal and written communication skills.
- Computer literacy skills for strong capability operating various E-Commerce platforms.
- Must be efficient with MS office, specifically Excel and PowerPoint.
- Effective in time management, organizational and problem-solving skills.
- Must be a team player and show initiative at finding and solving problems.
- Be able to interact professionally and effectively with all levels.
- Detail focused with strong ability to manage multiple competing duties.
- Be highly motivated and self-directed.
- Ability to perform under pressure in a fast paced, sometimes loud, dynamic social environment.
Preferred Prior Experience:
- Famous; Order/Inventory Management Software
Essential Job Functions:
- Answer incoming sales calls/emails in a professional, courteous manner and able to provide excellent customer service.
- Maintain regular communication with sales team and their needs.
- Sales order processing; coordinating documentation from creation of order to shipment.
- Potential to coordinate customer orders with logistic support.
- Processing high volumes of sales orders quickly and efficiently.
- Respond to and resolve complaints and problems that arise with orders.
- Maintain organized and accessible files for each sales order containing all pertinent copies, shipping instructions and documentation as required.
- Great communication with customers, warehouse, and sales staff.
Additional Responsibilities:
- Collect and file documentation as needed to support changes to order or invoices.
- Assist with sales/marketing projects, if needed.
- Verify Freight and Outside Fruit charges correspond with Invoices.
- Assist with Sales reporting and presentation requests.