Traffic Expeditor

Description

Key Responsibilities

• Routes outgoing shipments through various means of transportation, following standard procedures.
• Oversees equipment availability and helps secure carriers when needed.
• Anticipates weather complications along routes and at the driver's destinations; communicates delays and route changes as necessary.
• Maintains contact with carriers; receives and dispatches response and emergency aid when needed.
• Maintains and reviews billing and operation records; monitors daily logs for errors and or compliance violations.
• Tracks customer inbound and outbound shipments online.
• Schedules loading and unloading appointments with carriers if needed.
• Follow-ups with carriers to ensure timely delivery of the product.
• Processes freight claims.
• Runs customer compliance and other necessary reports from the database system.
• Reviews processes and systems for potential inefficiencies and makes recommendations for improvement.
• Performs other duties as assigned by management.

Skills, Knowledge and Expertise

• High school diploma, or equivalent required
• A minimum of three (3) years experience as a traffic dispatcher or truck broker preferred
• Previous experience moving product by the truckload and LTL (Less than truckload) preferred

• Basic knowledge of freight process
• Beginner MS Office experience (Excel, Outlook), Internet and database programs
• Basic data entry skills
• Excellent listening and communication skills
• Strong organizational skills to prepare and assign routes
• Strong leadership skills to ensure drivers compliance with direction and assignments
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing
• Proficient with or able to quickly learn dispatch and recordkeeping systems
• Ability to work at a fast pace and under pressure

Benefits

• Employee-owned
• Advancement Opportunities
• Insurance coverage that includes medical, dental, vision and life insurance and flexible spending accounts
• 401(k) with employer match
• Paid holidays and competitive vacation/sick pay plans
• Tuition assistance program 
• Employee stock ownership program (ESOP)