Job Summary We are looking for a Trailer Shop Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.
Every day is different in our busy Trailer service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.
Responsibilities
Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
Ensure repairs and maintenance tasks are completed in a timely manner
Mentor employees on best practices for improving sales and customer service techniques
Oversee day-to-day operations of the service department
Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
Qualifications
High school diploma or GED required bachelor’s degree preferred
Valid state-issued driver’s license and clean driving record are required
Successful completion of a pre-employment drug and background screening
At least two years of experience as an a service writer or service advisor is required. Experience as an Trailer service manager is preferred
Deep understanding of Trailer business, Trailer service technician job duties, and Trailer repair services is required
Numbers & Facts
Location
Chesterfield, VA
Job Type
Full-time
Skills
Automotive Repair and Maintenanceunmatched
Best Practicesunmatched
Billingunmatched
Business Servicesunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Document Managementunmatched
Driver's Licenseunmatched
High School Diplomaunmatched
Maintenance Servicesunmatched
Mentoringunmatched
Profit & Loss Managementunmatched
Record Keepingunmatched
Repair Ordersunmatched
Resolve Customer Issuesunmatched
Retail Managementunmatched
Salesunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Writing Skillsunmatched
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